Tell us what you think about Giant Eagle, Market District, GetGo, Giant Eagle Pharmacy or Curbside Pickup & Delivery and we'll give you free perks! Please update the website to indicate when a service is not available during regular business hours. I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, I went giant eagle to pick up some wine 5:45 pm. I let her know I have health issues so can't wear one. DOUG?greatfront of house mgr. i have to go back to the website to send a reply. When are you guys gonna get the a2 milk? Also, the new perks, pro perks, fuel perks thing is so complex and confusing. Learn how the rating is calculated 1 complaint. Moraine point giant eagle, buter county. I didnt see any signs about that. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Never go there again! So I have called repeatedly and was told the discount would be added, but it never has been. Because more often than not, they have what is needed and at a fair price! I got it back in a hot cup and thought oh ok maybe its iced in this mug, because I had seen the guy get ice. Shame on you! And because of this despicable harassment and discrimination, I will be filing a discrimination/harassment complaint to the Ohio attorney general, Better Business Bureau, and Ohio Civil Rights Commission! I am one of you best patrons; I spend hundreds and hundreds of Dollars at Giant Eagle. I want to come back. I have been in the consumer rating business for many years and never seen it as bad as this before. So this made me wonder why a team member even recommended I do this to begin with. Leave a review. An item had part of the label ripped off of it which had the bar code on it. Help even if you are not a cashier, you work for GetGo! No everyone lives their life online. File a complaint. I don't give into tyranny and unconstitutional acts of the government and these fear mongering dictators. 2023 Trustpilot, Inc. All rights reserved. File a complaint. Good MorningThe consumer's request was filled in December, however, it appears they never received it. Table of Contents show. more staff and a for them to answer the phone promptly, we are only one family going through this can you emagine how many more there are. Recently, we have purchased the large size, twice, and both times we have been greatly dissatisfied. Giant Eagle is an American supermarket chain with stores in Pennsylvania, Ohio, West Virginia, Indiana, and Maryland. I have made 3 complaints to your service department about the condition of your in store wheelchair. I did in multiple. i shop at giant eagle here in mayfield heights then have to go to heinens just to buy the milk for my wife! Kitchen employees told me to go to cashier to have it removed. You can use the phone app to let them know you are on your way. As a public service if you are unable to serve your customers to the best of your ability and abide by the law, then you deserve to be shutdown and go bankrupt. It's sad to see that people will accept eating a piece of edible paper. Put prices on product instead of bar code or make sure bar code is right. so seems frustrated and CHASTIZINGLY told me he would have to void everthing and start over and was rude! Country fried steak & eggs were. I explained to them my same situation, and they continued to harass me and discriminate.They tried to tell me that wearing a mask is the law now, they are sorely mistaken. I purchase gas food and liquor here often but honestly Im so mad that I will probably never return. I was told i needed to spend $30 in 1 trip. I have been a customer for Giant Eagle for a very very long time. Spacious and very clean store. Large croissants. Plus sideclean parking lot, great attendants, friendly , great check out attendants mostly female that care! Wide selection of produce, meat and general grocery products. Giant Eagle reviews & complaints. However, it tried it, and the coffee had no ice in it and was just completely room temp and not good at all. Terrible Terrible Terrible. In hopes to fix this issue for me and other customers for future. Check out charged $16.99. You have cost me money and inconvenienced me, look at what it is your dispensing before you end up dispensing a drug that might cause injury or death, take the time to see what's being prescribed. I can never forgive that. Fine if she was a random teenager, but I cant shop with my child and talk with her?!? I will write and call to everyone I can to let them know how horribly I was treated. Since this card was purchased from a 3rd party store/website not affiliated with us, we're not able to assist. Here clients can delve deep into delicious meals, and tast. She said yes they are closed, the drive thru and that she didn't know why people didn't realize they were closed since they sign was up there. I'll go to Kroger's from now on. Decided to give GE another chance only to be disappointed again. The next best thing would be some sort of response just so I know you are aware of my issue. Shed light on the availability of medication needs brought to someones attention. We have researched this matter and added thecoupon to the consumers advantage card. Giant Eagle and Toronto-based Flashfood launched the program at 34 locations in 2021. Giant Eagle's meat is also a better variety than other stores. 0 Views . BBB Business Profiles generally cover a three-year reporting period. Jason (Columbia US) 8-2-22 Was looking forward to these, I bought them In the past and fell in love with them. Author: Pittsburgh, Pennsylvania. Thank you. I noticed while ringing up the price, was 7.49 not the sale price of 5.99the male attendant came over i told him the problem and he ran off no explanationin the meantime several minutes later another male attendant asked if he could help? I will use Rite Aid that does care about the patients well-being, does not let prescriptions expire and notifies the patient when the prescriptions are ready or if there is a problem with a refill. And i said i understand that many places have a shortage including my own work place but you could have said sorry or anything. Not sure- was a huge waste of my time, 8 o'clock coffee priced on sale at $14.99 on shelf. Even giant eagle employee get all the brake getgo employee do not have people to cover all the brakes from other stores. Outrageous. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Desired outcome: Help even if you are not a cashier, you work for GetGo! As a public service if you are unable to serve your customers to the best of your ability and abide by the law, then you deserve to be shutdown and to go bankrupt. GAS. So Giant Eagle, who sold me an unusable card, refuses to help me and punted me back to Columbia who also refuses to help me. She said I needed a mask. So I am out $200, no refund and my cards have been mysteriously used. My desired outcome would be a refund, but since I don't have the receipt, that probably isn't possible. The butchers are LAZY! Besides customers who witnessed this spectacle, talk with Sue who was the only employee there who displayed any empathy. I am requesting a refund or replacement as Columbia is refusing to replace it, saying it is Giant Eagles responsibility. The Pharmacist & Staff are very professional & friendly. This issue will most likely cause me to switch pharmacies and make sure my family and I never to use giant eagle pharmacy due to the lack of friendly customer service and constant stocking issues. The people are wonderful & very helpful! Are u serious?!? Working hours Thu 6:00 am - 10:00 pm Tue 6:00 am - 10:00 pm Wed 6:00 am - 10:00 pm . It was never added on. plus-circle Add Review. The rudeness of store associate and unwillingness to help. your customer service is not customer friendly. Very disappointing. When it didn't scan after many attempts I took it to the guy and he told me they don't cash out scratch offs and didn't scan it himself just shrugged his shoulders and said there wasn't anything he could do about it. The woman took the product and did not apologize for the inconvenience scanned a similar item and told me the item that had damaged packaging.was going home with me. You can call Giant Eagle's customer service phone number at (800) 553-2324 and you can email their corporate office at info@gianteagle.com. I brought this up at the store this morning and I didn't really know how handles this.. Key date Bought these on 7/15/22 at the Lakewood Ohio Store, 44107 (Choc Chunk Buttercrisp MKT District Cookies 12 ct.) Net Wt 10oz.Sell By 8/4/22, Desired outcome: Regards, Something needs to be done about the unstaffing at the Giant Eagle Pharmacy in the Tarentum Rd Newkensington location . Since the COVID 19 crisis began, I have noticed that the employees at Giant Eagle have surpassed their typical miserable service. I look forward to my perks and using them when I can get a full tank of gaswhich I have been doing for years. Heather works the front end of the store she is very rude loud screaming at other employees that work there she made one of the older women cashier's cry in front of customers she screams at them right infront of customers one of your employees that worked there for over 45years retired because of her getting in her face pointing her finger and screaming infront of customers something needs to be done with her you don't treat people that way especially your elders and never scream infront of customers thank you for your time, Desired outcome: Observed Chicken breading room equipment, in deli area, with an accumulation of dirt, food residue, slime debris on floorracks shelves non-food contact surfaces. 8% of Giant Eagle employees are Hispanic or Latino. They tend to have better deals on produce than Kroger (Georgesville Road location has produce of similar quality), and their produce is infinitely better than what you'll find at Walmart. Health & Wellness Medical, Dental and Vision Plans Prescription Drug Coverage So i am very confused and frustrated. I also work for a pharmacy in the area for 5 years. Out of 477 Giant Eagle employee reviews, 70% were positive. Why am I going to have to go to to your store to get my weekly special circular? How do I get to use my car was pass now that I lost the sticker before I was able to put it on the windshield, cashier tried to fight my husband in from of the people, Read full review of Giant Eagle and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Called their customer service today. Giant Eagle should have signs that tell people that are dropping off scripts, to pull out of drive thru and park until their scripts are ready. Very truly yours,Giant EagleClaims Department. My husband, **** went to the Giant Eagle at Mayfield Heights to pick up a prescription in their pharmacy. Now, after months of working, somebody in corporate had this grand idea of letting the customers text the shoppers while their orders are being shopped. Then i was told i needed to spend $30 in 1 trip and $150 in total for the month. I new package if and when they come into the store, I went through the car wash yesterday July 10, 2022 and the washer latched onto my drivers side mirror and ripped off the back of the mirror. I feel that Giant Eagle store location 3663 needs to do something about one of they're employee by the name Joshua Smith and his hygiene.He has a horrible distinctive odor CONSTANTLY coming from his body not to mention his hair grooming is horrible as well. Older lady mid 50s, blond curly hair, blue eyes. I have 3 children ,2 of which are very sick . Ive had two separate incidents where I was told the shipment would be in 3 days from the day my prescription was received by this pharmacy and what day I was to come back to pick it up. show of laziness coming from the higher ups. " No cons, worked 6 years as a cashier, no complaints no regrets, miss those days and evenings working at Giant Eagle " (in 74 reviews) More Pros and Cons Pros & Cons are excerpts from user reviews. They can't because it's simply laziness. If I had of known that it was spayed on a piece of paper (edible or not) I would have NEVER ordered it. Quick Look: Dead Rising 3: Operation Broken Eagle by Giant Bomb. I was mentioning to the woman that was waiting on me of the experience and this Morgan came out of nowhere and was very direct and very nasty and said yes, and pointed to the employees in the pharmacy and was going on like this is all we have etc. Hello Shop & Save. (being the thing that will keep me out of the store.a cashier was as sick as a dog. We had ordered two made to order coffees, one hot and one iced. It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup & Delivery. Giant Eagle Grocery Store Hours and Location info near Indianapolis. Giant Eagle Pharmacy offers consumers convenient options when it comes to filling and refilling prescriptions and specialty pharmacy needs. Especially the old ones, to think they have nothing better to do than be rude on the phone and then start crying if we're out of stock on something. Read full review of Giant Eagle and 1 comment. 54% of Giant Eagle employees are women, while 46% are men. The first transaction that I did online in fact, did go through. We're also your destination for cooking, entertainment, living, and saving tips, advice, and information. I like the milk and meat being fresh but I gave two stars because 1. they sell off brands, you cannot find (for instance) brand name saltines. I was shopping at Giant Eagle in Akron on Waterloo Rd and went to pay for my items at a self checkout lane. If you have been a victim of such, contact a lawyer. You sure have your priorities straight. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Depending on your role and location, you might qualify for all or some of the following benefits. I just came back to Giant pharmacy after being with CVS. Phone number +1 412 914 0830. I asked that they contact me and one customer service representative never even filed the complaint. Last friday, I placed an order for pickup at Giant Eagle. Ive had to cancel scripts and have them sent to other pharmacies as well on several different occasions. I ordered a cake online for my sons 6th birthday on tiesday I got an email saying the bakery accepted my cake and will be in contact with me if they have any questions on Thursday well today is the Saturday of my sons birthday and at 730 in the morning I get a call from the bakery saying it was my fault for something I didnt do they they couldnt make my cake when I am suppose to be picking up said cake at 9am so 1 hour 30 minutes before I am suppose to pick up this cake they called me to tell me they are not making it after they sent me the email saying my order was accepted Thursday now I have to hurry and scramble and try to get another cake Ive been having cakes made at giant eagle since I was a little girl I am 33 years old so over 25 years of my life my family and Ive been getting cakes from giant eagle and this incident here I will never for the rest of the time I am alive spent any money at any giant eagle establishment. 108 total complaints in the last 3 years. Excellent Customer service. Giant Eagle 38 reviews Claimed $$ Grocery Edit Closed 7:00 AM - 9:00 PM See hours See all 7 photos Write a review Add photo Location & Hours 318-320 Cedar Ave Pittsburgh, PA 15212 North Side Get directions Edit business info Other Grocery Nearby Sponsored The Fresh Market 68 7.2 miles away from Giant Eagle Their last call they said they had to talk to the pharmacist that did the transaction and they would return our calls, but never did. I then went to the customer service desk and asked for a manager. It's so fast and easy. I guess Heinen's will be my home store. The company even offers refills for pet medication. Hello ********* The remaining 30% were constructive reviews with the goal of helping Giant Eagle improve their work culture. comment. I ordered 2-(100 piece cooked chicken)for a post funeral family & friends gathering or repass. They bring them out and put them in your truck for you. What they do NOT tell you is that now, if you buy one, it's down to $1.25! For your reference, details of the offer I reviewed appear below. I asked about my perks that were deleted thanks for the listen. Recently it has been a hassle and very annoying and difficult to swipe your card at the pump and get your free gas and just go.. Every time we try calling to get scrips refilled encluding many times in the past as well as yesterday and this morning I haven't been able to get anyone on the phone . NO SORRY, NO nothing as far as being a polite employee towards a great and loyal customer. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This Giant Eagle is in Blacklick Ohio on E. Broad. Job Work/Life Balance When we first started curbside we called customers after their orders were shopped to go over substitutions and out of stocks. This is right after Christmas. I apologize for any inconvenience caused by the action taken with this particular gift card. HIGHEST PRICES ANY WHERE! I have been a customer of Giant Eagle for about 40 years but the last eight years it has been strained. Normally bakery products are excellent. I through away the bananas and food that shouldn't be wiped off. Tip for consumers:Please be nice to the people that serve you. Desired outcome: Desired outcome: Giant Eagle has been my primary grocery store for years and as it seems with the addition of (in my opinion not needed) hardware section, there are many products that are no longer available therefore causing me to now search out a new primary location. It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup. After picking up the order, I realized that none of the substitutions or the additional item were there. Working hours Fri 7:00 am - 10:00 pm Tue 7:00 am - 10:00 pm Wed 7:00 am - 10:00 pm . BBB Business Profiles may not be reproduced for sales or promotional purposes. A store associate called me at 7:40am to ask for substitutions and also for any additional items. Working hours Thu 6:00 am - 12:00 am Tue 6:00 am - 12:00 am Wed 6:00 am - 12:00 am . It has been a reoccurring issue monthly. Toll-Free Phone: 1-877-868-8947 Monday - Friday 8:00 a.m.-8:00 p.m. (EST) Saturday 9:00 a.m.-5:30 p.m. (EST) Sunday 12:00 p.m.-7:00 p.m. (EST) Local/International Phone: 614-658-3970 Fax: 1-877-291-8154 or 614-921-9866 Email Customer Service: service@gianteaglecontacts.com Mailing Address Giant Eagle Contact Lenses Customer Service Dept. I never recieved them, yet I was still charged for ordering them. We cannot discuss details around this or any situation that may be under investigation. No, it is too hard for them to comprehend. 1.0. I waited the 3 days, went back to the store to pick it up and was told it still did not arrive. Note that complaint text that is displayed might not represent all complaints filed with BBB. In Giant Eagle (I prefer to call it Giant Vulture), you get these ads saying, for example 'Buy 4 for $5 - before was $1.79 each'. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Giant Eagle. Tip for consumers:Provide customer satisfaction and a smile. Anyone can write a Trustpilot review. I should have asked to speak to someone because Im guessing if my daughter was 12 it wouldnt have been an issue. I think i talked to a team lead? Clearly irritated because I didn't have a loyalty card to self check out, she used hers only to raise her shoulders and arms at me telling me it's my money my loss because I didn't have one then after a few more calls from my register she proceeded to tell me " you know these machines are only for basket items" complaining I had too many items when there is clearly no sign that says other wise or anywhere for that matter. The Marketing team, with 85% positive reviews, reports the best experience at Giant Eagle compared to all other departments at the company. I am a conservative person & I really like Giant Eagle! I have been texted to pick up medication and then told upon arrival it needed authorized and they would contact me when completed. The Giant Eagle Grocery App is the best tool for online and in-store shopping and saving! So I went to the self-checkout, and there I was harassed by two other employees. December 19, 2022Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106*** ********* *** ********This letter is in response to the complaint submitted by *** ******** *******regarding a giftcard purchased for Columbia. Thank you. That's just plain irresponsible and rude. Just wait. Giant eagle614-337-02452900 stelzer Rd Columbus Ohio 43219Is the office I'm complaining about Everytime I go through it a shift manager has to come over so I can complete my transaction cause your system is so flawed. I explained exactly as above and as she is my child - its really no ones business. A multibillion dollar company has scammed a consumer out of $200 Desired outcome: When prescribed an injectable medication it is obvious that needles should accompany the medicine, Right! I always pump 30 gallons of fuel (their limit for a perks redemption). Please update the website to indicate when a service is not available during regular business hours. Some of my articles are about CX (customer experience) and leadership. Giant Eagle Company. Can you imagine what I think you can do with this lousy idea?! Cross contamination can and does happen. refund or operable gift cards, Bought these yesterday and they are all soft, not crispy and all the packages in the store are just like the one I bought. I would like an email sent to my email address [protected]@gmail.com so that I can explain further on how rudely I was treated, and I did not appreciate it. At Giant Eagle, our Refrigeration Technicians are at the heart of keeping every supermarket, GetGo and warehouse running smoothly and coolly by ensuring the HVAC, food and beverage equipment, soda machines, and so many other pieces of equipment are running efficiently. They tried to tell me that wearing a mask is the law now, they are sorely mistaken. Unknown, 2 Complaint(s) Well guide you through the process. Desired outcome: The average employee at Giant Eagle makes $27,418 per year. Went to service desk Gm came right out listed to me briefly and started walking away and yelling fir the employee to comeover..my voice was loud and iasked him not to walk away was done yet i made these pointsnever enough cashires or lanes openthey make you wait for ever to pay, if im bagging and cashiering which im NOT COMPENSARED FOR ITS BEYOND BELIEF WHEN AN ATTENDANT IS RUDE AND WALKS AWAY WITHOUT FIXING THE PROBLEMAND YOUR PAYING PREMIUM PRICES THROUGH OUT THE STORE! auth #04520C Goodbye big bird your history. Something needs to be done, even when waiting in line at location you hear people complaining about it. Then why text me in the first place! I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. Plus no sorry nothing. Ok ..i put the items back in the cart ,told him he was being very rude and i didnt want the things anymore! One gift card was able to be redeemed on fuel, the other two continuously were said to have a zero balance even though they had never been used. Customer Reviews are not used in the calculation of BBB Rating, i called giant eagle today at 1pm i asked to fill my meds, he called back and left a message and stated only one could not be refilled, and that they must call my doctor, however when i arrived to pick up my meds, they only had one ready, i stated where is my vitamin b vitamin d, metropol and my blood pressure meds, i went back and forth with them and Phil and Annie are telling me that i have not filled any of my medication since January 22, 22, i advised them that i have filled with then for 15 years and i have always filled my meds every 30 days, they told me i was lying, i then begin recording them, then she finally says you filled in 10/22, i said okay i received a 90 day supply, however all my scripts per them had expired, so why did they not reach out to my doctor to renew my meds, the pharmacy tells me the only way she can find my meds is if I have the rx number and can i look for it, i said that's not my job, i said can you give me a couple of pills because my blood pressure is high and i do not feel well, she refused to give me a couple of my blood pressure meds, I said to Annie this could prevent me from having a stroke or heart attack and she refused.