Created on December 4, 2021 Push notifications for Microsoft authenticator app gets permanently disabled after reset of iOS settings. Q: While signing in to my work or school account using the default mail app that comes with iOS, I get prompted by Authenticator for my security verification information. Please try the above suggestion and if there's any update, feel free to let us know. A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. "This builds on our continued efforts to bring you closer to what's more important," Panos Panay, Microsoft's chief product officer, said in a blog post announcing the feature. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Tap on Enable push notifications and youre all set! https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Strong authentication is needed by Authenticator app: Signing into Authenticator requires a second step. You will need to go to Settings and manually enable the permission. What can I do? by Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. What Is a PEM File and How Do You Use It? You can use Autofill to sync and autofill your passwords on your iOS and Android devices. If you are still not able to add your account, please reach out to your admin. It's also used those technologies to closely connect its iPhones, iPad tablets and Mac computers, a move that industry watchers say helps Apple products stand out. You can unregister your device inSettings, but you may lose access to emails in Outlook, files in OneDrive, and you'll lose the ability to use phone sign-in. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. Q: Which version of the Authenticator app should I be using? @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. The thing you know is your password. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. If you are using Android for Work or Work Profile, make sure thePIN or biometric isenabled for the profile in Microsoft Authenticator. A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. I have not uninstalled the app from the old phone because I wanted to test it first. after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. --If the reply is helpful, please Upvote and Accept as answer--. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Then sign on with recovery account to do the restore. I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. Based on my knowledge, if you want to older version APP, you could download apk file and install it. These modes can prevent apps from sending notifications. Q: How do I turn on password autofill in Authenticator on my phone? If you have already registered, you'll be prompted for two-factor verification. Q: What information can Authenticator autofill for me? Open APP and check for notifications. Tap the account you want to remove, and then tap Remove Account.. After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. change it to mobile connection to see if it is working3. Your accounts will then be backed up to the Microsoft account you used when you first set up Microsoft Authenticator. Also it might show options to use another email address or phone number. A: If Autofill is not available for you in Authenticator, it might be because autofill has not yet been allowed for your organization or account type. Q: Will my employees or students get to use password autofill in Authenticator app? Was this reply helpful? Microsoft's efforts with its Phone Link software are just the latest in a series of moves to more closely connect Windows computers with Apple's popular devices and services. Try to remove the account in Authenticator and try again to see if there's any different. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 Why am I seeing this? In this situation, the account isn't used for two-step verification and shows up as gray or inactive. It can also be used to sign in to apps and websites that support Microsoft Authenticator. Theprompt reappears after3seconds,andyoucanselectthecorrectnumberthen. Q: Why does Authenticator allow you to approve a request without unlocking the device? This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. A: Authenticator app already provides a high level of security for two-step verification and account management, and the same high security bar is also extended to managing your passwords. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. This setting can be turned on or off at any time. you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. There are a few steps you need to follow in order to get Microsoft Authenticator to push notifications. Q: What is App Lock, and how can I use it to help to keep me more secure? If possible, you could install older version Microsoft Authenticator APP, you could search the installer file on Google. Azure side(work) never sends notification to authenticator. Your accounts will then automatically be added to Microsoft Authenticator on your new one. Try change the network to see if the result is different? Always allow (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. This timer is the countdown to the verification code changing to the next code. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. After that, go to theMicrosoft Authenticator app forumand tell Microsoft the problem you're seeing and the steps you tried. Whenever I try to enter a MS service (e.g. Q: My one-time passcodes are not working. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. A: Yes, Autofill for yourpersonal Microsoft accountsnow works for most enterprise users even when a work or school account is added to the Authenticator app. More info about Internet Explorer and Microsoft Edge. Autofill is not currently available for work or school accounts. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. This is not exactly the most elegant authentication solution I have ever seen. Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Make sure you stay updated with the latestAndroidandiOS version for the best authentication experience. Two-step verification requires proving two things--a thing you know, and a thing you have. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. Sharing best practices for building any app with .NET. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Jul 24 2020 To make the process easier, we allow you to use your fingerprint instead of entering the PIN. The accounts that were backed up from your old phone will be transferred to your new phone. I just tried accessing a resource (my work MS Teams account), which requires me to authenticate using MS Authenticator. I don't know what to do and it is extremely frustrating because I cannot access anything, emails etc. What can I do? All rights reserved. Youll be asked to sign in to the Microsoft account you used for the backup on your old phone. Try this, hit the hamburger on the left and click on "backup this device". What are the steps? A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. There is no other method that I can possibly proceed with. Assuming you would like an article discussing how to enable push notifications for Microsoft Authenticator: Microsoft Authenticator is a two-factor authentication app that helps protect your accounts by providing a second layer of security. Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. Thanks. Also, my MS Authenticator does not receive any notifications. I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! You need to accept the notice of this data collection when you use the app for the first time. Definitely would like to see the one-time bypass feature in Azure MFA. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. Oct 06 2018 Can you get notifications from other apps? Check that your phone is not running any malware likearootkit for example. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. This change only affects wearables, so you can still mirror Authenticator notifications from your phone to your wearable device. A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. After that, you should start receiving push notifications from the Authenticator app. On the next screen, you can select onStop sync and remove all autofill data. Dec 14 2021 You want importance sent to "URGENT: Make sound and pop on screen". Use biometric hardware. Highlight a Row Using Conditional Formatting, Hide or Password Protect a Folder in Windows, Access Your Router If You Forget the Password, Access Your Linux Partitions From Windows, How to Connect to Localhost Within a Docker Container. Youll need to provide your sign-in username so that your admin can look you up in your organization. Any personal data collected is limited to information needed to help troubleshoot app issues. But how that experience looks depends on your hardware'soperating system. If you restart your phone, this permission ensures that you continue you receive notifications to verify your identity. If your work or school uses Azure AD accounts, they are able to turn off this feature. It is still a very reliable method of securing your online accounts, despite the fact that the app does not support Push Notifications. Receive data from the internet. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. It shows 8 digit one time passwords. I guess i've never noticed this as the notifications have just stopped working recently. Autofill data is protected with biometrics and passcode: Before you can autofill password on an app or site, Authenticator requires biometric or device passcode. First, you need to have the Authenticator app installed on your mobile device. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Much thanks mate! Used to make sure your phone number matches the number on record when you sign in with your personal Microsoft account for the first time. Q: Why do I only get notifications when the app is open? Not receiving any Microsoft Authenticator notifications on my new phone, regardless of whatever other device I attempt to access university materials by. This behavior doesn't make sense to me. Passwords on the device are encrypted: Passwords on device are encrypted, and encryption/decryption keys are never stored and always generated when needed. Q: Can I create my own Verified Identity? They also can contain device data such as device name and operating system version. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. This permission is required for sending notifications to verify your identity. If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock. If you send your log files, Authenticator app engineers will use them only to troubleshoot customer-reported issues. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. After you tap the Contoso account tile, the verification code is visible in full screen. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Some work and school accounts require an additional PIN whenever you verify your identity. How do I set up my accounts in Authenticator again? No notifications on Android 5.0.2. The only thing I see working on the Android app is the countdown random number Not sure if that would help, but I had the same issue since today - the reason was the settings in the Additional Security Verification - Iwasset to "Use verification code from my app" instead of "Notify me through app" - To open the app, you must enter your username and password. Notifications won't work for third-party accounts, like Google or Facebook. Used to scan QR codes when you add a work, school, or non-Microsoft account. I have make sure that the battery . If you have feedback for TechNet Subscriber Support, contact There are numerous issues, for example, that the app does not support Apples iOS devices or Googles Android devices. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. Once youre signed in, you need to go to the Settings page and enable push notifications. Then, select Settings and scroll down to the Notifications section. Microsoft is also providing Outlook with a similar service. Authenticator APP and re-add accounts to APP? Maybe it was turning off wifi. Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. Both features have been available on Apple products for years. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. They also might turn on Conditional Access to reduce the risk of unwanted access to those resources. After I enter that information and return to the mail app, I get an error. Reinstalling doesn't work either. I test on 6.1.3. Thank you for writing to Microsoft Community Forums. I initially registered my MFA Account on a different device but I don't have an access to it any longer. Reinstalling doesn't work either. This is because the network connecting the service you are signing into terminates and is not able to receive sign-in approval from Authenticator, creating a loop. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. Passwords are only decrypted when user wants to, that is, during autofill or when user wants to see the password, both of which require biometric or PIN. If you tried all of these steps and are still having issues, we recommend sending your log files for diagnostics. Follow the Android prompts to grant that permission. The app notification issue appear on iOS and Android? https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. After that, starting Company Portal application again, Authenticator started to work as expected. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. What should I do? What is SSH Agent Forwarding and How Do You Use It? As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Dont set up any accounts using Microsoft Authenticator until after youve used the Recovery tool because it will overwrite matching site accounts. However, I now get three notification sounds after approving the request. Of course they are. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. Designed to make shopping easier. Sometimes your organization wants to know your location before allowing you to access certain resources.