You can check that your softphone software is supported by going to the following website: If it is required to enable the headset control (answer, end, and mute) functionality, ensure you have Plantronics Hub installed. Please reinstall the Sound driver. You need to manage your headset settings on your computer using the Plantronics Hub: Dell Pro Stereo Headset troubleshooting knowledge base for audio devices. 05:53 AM I confirm I also have this on Webex standard web usage. View orders and track your shipping status, Create and access a list of your products. MS does a great job at complicating users' lives, but this workaround is gold. If so, then you might have insufficient USB power. I found another way: u der sound settings>recording>Aftershock-mic properties>level click on unmute. When Im on a Zoom meeting with multiple people, and with the headset connected to the computer audio via USB (not linked to not using my phone), the headset works well as long as I am on mute. Your phone, tablet, or computer may not support call control functionality. I, unfortunately, do not have an Opencomm device. Rich, can you plug your Voyager 5200 headset into the computer with the charge cable, download the Plantronics Hub and update the firmware in the headset. It would simply do nothing. But these three has some more compitions too, Check out below List of Top 10 best headset for computer calls.. like i'm breaking up. I had the same issue. But then shows that it isnt available not able to connect. Make or receive another Lync call; the call may be stuck on mute. 1. I don't think Teams is sending an audio to the headset. That is until the mute button is clicked. NUBWO HW02 USB Headset with Microphone Noise Cancelling &in-line Control, Super Light, Ultra Comfort. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Manage your Dell EMC sites, products, and product-level contacts using Company Administration. If I use the laptop default, build in speaker, the issue is gone. Some callers say they dont hear me clearly and sometimes I dont hear the callers clearly, their voices cut in and out like a stutter. J recently had the same issue, but I'm using a Plantronics headset. In there you will see a Mute On/Off Alerts . Plantronics CS510 and CS520 (C052) Reset 1. Select Quit Plantronics Hub from the Hub icon menu in the Windows notification area. I had the same issue and it seems to be a Planatronics problem: https://techcommunity.microsoft.com/t5/skype-for-business-users/is-there-anyway-to-turn-off-the-mute-announcement-in-skype-for/m-p/45229/highlight/true#M254. Kindest regards. 3. In the Control Panel, click System. Tried resetting sensors, touching the mike while talking, using fully charged earpiece problem continues. Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). Any ideas? Click on Sound and remain in the Playback tab. 4. Quickly toggle the mute function via the controls on the headset. Modify your mute settings in Plantronics Hub for Windows/Mac. This is common with your model and the Plantronics Legend. never hear a ring or beep when phone rings and voice answer doesnt work. The one thing that i did do is reinstall teams but I doubt that is what solved the issue in this wierd way. Im thinking that maybe I am just expecting that the things I buy should last forever!? In my company, we use "Cisco UC Intergration for Microsoft Lync" (version 11.6.3 build 49390) to telephone (phone call, audio conferences). Find answers to your questions by entering keywords or phrases in the Search bar above. You can download the Plantronics Hub software for Windows, or Mac by visiting poly.com/software or go to www.dell.com/support. For more information, please see our Reddit and its partners use cookies and similar technologies to provide you with a better experience. This is thr second one i bought and same thing. I bought the new Plantronics Backbeat Pro 2 which can connect to two devices at once and it will switch between the inputs depending on which source is playing music. I placed tape over that and it helped greatly. Kindest regards, You could check Teams version from here. With the latest version of Cisco Webex Meetings Version 40.8.6.2, there are some problems with Muting & Mute/Mic Sync. Not great. iPhone Settings > Bluetooth > On*. Additionally can you use. Other than the voice over "mute on" "mute off" notification sounds in Teams, when muted, there is a persistent 5 second dial tone at the background interferring throughout the call. Well, though this works. I have the same problem as Pam, Kristina and Michelle, its been getting worse in the last week or so, people cant hear me clearly. Reset Sensors 1. If you are ready to choose a new headset for computer calls, check out our recommendations for the best headset for computer calls. Soak it in Denatured Alcohol which can be found in any paint dept at your local hardware store. I'm curious to see if this fixes any other set than mine Apr 21, 2017 by When I unmute and try to talk, others hear me poorly they say I sound garbled and unintelligible. I can hear too what they are hearing. Note: When viewing settings in Hub, make sure the headset itself is selected in the upper left corner of the application, and not the BT600 . I have had 5200 series for my cell for years, I gave my Legend 5200 to my wife for her iphone & my service manger has a Voyager 5200 both have no problems but they have never updated. Okay listen up guys, this is important. This sound is annoying. 2. iMac connected with BT 600 I have microphone problems with my headset plantronics voyager edge - people hear my very bad. If you found a solution, please let me know! I have to mute/unmute quite often during a conference, but the duration and volume of the message makes it painful. For other helpful guides visit thePlantronics Voyager 5200 resource center, 1. (plantronics legend headset) . No, it's laptop mic/speaker, 2. Ive reinstalled the software and it seems to randomly work sometimes and not others. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. Well scratch that test. I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units. My headset with teams only started doing this after a Teams update. you should disable the sensors on the software plt HUB and test it again most probably the ANC mics are broken or misaligned, Rick Hyne Poly Studio Room Kits for Microsoft Teams Rooms. So it only takes me a few months before everyone says they can barely hear me. Tom stays up to date with industry developments and shares news and his opinions on his Tomtalks.blog, UC Today Microsoft Teams Podcast and email list. @hamburger42862. Tentatively, the simple workaround is to remain unmute. I turned off the Funktionkeys to use the normal F1-F12 Keys for my Working Application but if i press ESC followed by F10 the Microphone of my Plantronics Headset turn mute on. Didn't use headset, would probably help, but currently not an option, 5. Check Price at Amazon. Its just disgraceful. Thanks for the tip. 2016-11-28 06:34 AM. This is delivered by your headset manufacturer. Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I just bought mine only 4 days ago, and thought maybe it was not properly adjusted in my ear so that the extended microphone wasn't touching my face-some Bluetooth headsets, I think, the mic portion must be touching your face, I think for picking up vibrations better to hear your voice-not sure though. Ham Burger The headset icon turns green to indicate the device is unmuted. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. When using the Plantronics (Ploy) 5220 series, the Plantronics Hub is used to manage device settings. While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices, 4. lol Good luck on getting some kind of help, if you do find out anything, I would appreciate your posting that here ;D, check the sensors on HUB level and disable :), tromesa604 Not possible at all to decrease the volume of this sound or disable it ! Used black electrical tape to cover both sides holes on the round section. The mute button is working in any other application, even in Teams online, only have the issue on Teams desktop app. fkirkland If you have any feedback regarding its quality, please let us know using the form at the bottom of this page. Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset! . Do you have also the audio message "Volume minimum" when decreasing to 0 the volume with the headset? Need help finding the best headset for your situation? Actually my headset says "No volumen" when I decrease it to 0, and that happens at Windows level, MS Teams has nothing to do. I was looking in the Plantronics Hub software for the ability to disable this bit couldn't find it. 5. How to configure the Mute/Unmute sound alert in the latest Plantronics Hub version for the Blackwire C5220 Headset? can anyone tell me how to turn off the indicator beep on the plantronics V5200 D? All of a sudden it wont let me stay muted in Teams. However, when mute / unmute request comes from a headset device, then it is worth to send back a confirmation so the headset notifies listener. I went through 6 headsets and they just die at some point. User experience lays down on the ground here! The headset icon turns red to indicate the device is muted. Learn how to use and troubleshoot problems with the Headset that you use with your computer. It's better to stay away from that headset. Voice is not heard on iPhone even though it is connected with iPhone when it is connected with BT600. Not on mute, software up to date, Orosound Tilde Pro Hybrid Bluetooth Office Headset, Yealink WH62 Dual Speaker DECT Wireless Office Headset, Discover Adapt 30 Over-The-Head DECT Wireless Headset, Shokz Opencomm Stereo Bone Conduction Bluetooth Headset, Make sure your Voyager 5200 headset is paired to your mobile phone, Reposition the headset on your ear as the sensors may not work, Make sure your headset is paired to your phone, Let your headset completely run out of battery then give it a full charge, Some phones have less efficient Bluetooth and will not give 7 hours of talk time on a single charge. It would simply do nothing. Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. Olawale Yussuff, TheTelecom Shop It did not happen in my previous Teams experience (another company) and not happening to all my (new) colleagues so some help will be very welcomed as it is a bit annoying to be honest. If the answer is Teams meeting, how did you join the meeting? 2. Thanks for the post above, it helped me! The headset icon turns green to indicate the device is unmuted. I reached out to Aftershokz about this and they are aware of the issue, however, it is out of their hands. I never said that the solution is to change the devices. I use the mute function very often and it is very very annoying. The headset will continue to give a triple beep every 15 seconds. after working perfectly for a couple months, i am now inaudible to parties i call. 4. Many thanks, this worked for me. I have exactly the same problem, also using Aftershock, it drives me nuts! Plantronics 4200 UC, 1- Using iPhone 12 My phone does not find the headset during a call or while listening to music. Anyone else seeing this issue? Dont use Isopropyl Alcohol because it contains water. Possible Human Interface Device conflict or missing drivers. Check if your headset is selected as the default audio device on your phone or computer. They also should have an answer for "What is in the box". Running in to the same issue with my Legend. Now its working perfectly again. Special Bargains! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I just applied it. My headset is hooked to my phone at the office. Thank you!I had been taking Teams calls from both my phone and my pc just to have the HW mute function, since Microsoft keeps making it harder to mute with every release. I am considering Motorola Whisper, my friend ordered from US, he is a happy user for last 3 years. I have discovered that pressing 2 seconds Volume+ and Volume-, in my earphone, then notifies me by voice "Mute On", but stills on teams muted. You can disable your headset smart sensors through the Plantronics Hub software under the Settings. unless it doesnt like iphones. With previous versions of WebEx, you could have a system wide mute application (aka Push to Talk app like Shush, MicDrop, MicMute, etc. Not sure I agree here! I could hear callers, but they couldn't hear me after the first couple of words. They are pretty well designed but looks the recent headsets are not built to last! 03-17-2019 Not sure what headset is best for you? First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). Ive been using the Savi 8220 headset for over a year now with little issue. Hi, Could you confirm customer's Windows 10 version? I much rather roll back to the previous update then deal with this, My only solution is for me to use a different headset that doesn't have it's own built in mute function. I didnt see any response to your challenges, so Ill see if I can help. I am using Jabra Ninja headset. If the listening volume is still too loud or too soft, adjust the desk phone listening volume on the base. The following drivers need to appear in your Device Manager: Human Interface Devices: HID Compliant Consumer Control Device USB Human Interface Device Sound Video and Game Controllers: