Tickets for sporting events, concerts, and theater productions. The findings raise questions for whether consumers have a right to full price disclosure up front. Select the seats and have a look at all the other important details. However, in recent years it has upgraded access to the worlds biggest ticket marketplace. In case you were thinking if the website allows negotiation, they do not. If none of these work, you might have to pay the Stubhub penalty for your inability to deliver the tickets. Should you. Whereas for StubHub, the case is different and they have a wide range of limitations allowing fewer people to return empty-handed. [2022], Ticketmaster vs Live Nation Which One Is Best Option? Sorry we couldn't be helpful. Different events have different buyer fees. StubHub: $245 - $542. The exact amount of this fee varies by the event, but it can often be a significant charge when compared to the base price. While Ticketmaster will cost you two different charges, StubHub here will allow you to list the tickets on sale for free. But it becomes a "buyer beware" type market, experts said. Ticketmaster's customer service includes: In addition, the FanProtect service ensures that the customer support team will help you get new tickets or explore alternative options if there are problems with your original tickets. However, on every successful transaction, the buyer will be charged 10% of the face value as fees. Choose from the events list or search for the event through the search bar you wish to attend. From the sellers side, 15% of the face value will be detected in the name of fees. Every sale is final from the moment of purchase. Tadelis noted that In June of 2019, the Canadian Competition Bureau fined Ticketmaster $4 millionplus another $500,000 for the governments investigation costsfor the ticket sellers practice of using back-end fees that mislead consumers, according to Canadian consumer protection law. But with reselling and convenience fees, the prices for events can easily skyrocket into hundreds or even thousands of dollars. Did you find it helpful? Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. This is where Tarlton elected to speak up, saying that Ticketmaster always makes disclosures about its fees and its hundreds of competitors dont. These results implied that the hidden-fee buyers were misinformed about the total purchase price. Their automated email is useless and they have not got back to me. Fans can also do a Google search for consumer reviews of the seller in question, which may give an indication as to whether others have suffered a scam. To be able to transfer the ticket, Ticketmaster requires the buyer to have a Ticketmaster account. Its a particularly effective strategy for online sales, which in the past two years has overtaken brick-and-mortar shopping. display: none !important; Sign up for The Goods newsletter. You would transfer the tickets from your Ticketmaster account to the buyer's email address. I sold tickets on StubHub and when I went to transfer them on Ticketmaster and my Transfer button was grayed out. These are often attempts to steal your personal information or credit card number, Gray said. We accept credit card, Apple Pay, and Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You are allowed to sell tickets that you bought from some other ticket seller. "Due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been canceled," the site said in a tweet. The standard ticket fees through Ticketmaster may include: These can quickly drive up the base price of a ticket. Fees of this size are a common source of confusion and ire. This is somewhat baffling, but we can intuit that Ticketmaster knows just how dedicated fans are to seeing their favorite artists, and how much they can wring out of them in that moment of high-stakes desperation. Both venues have comprehensive customer service options, but Stubhub comes out slightly ahead due to the FanProtect ticket clauses. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. presale offer for Capital One cardholders, Why egg prices are surging but chicken prices are falling, U.S. senators and the Tennessee attorney general, often buy up tickets from primary sellers in bulk, Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for Taylor Swift's upcoming "The Eras Tour.". Enter the information for your event - including the date, time and venue - then click "Search." 4. The customer support includes full refunds on canceled events and attempts to find replacement tickets should you have any issues. The Live Nation and Ticketmaster monopoly. This setup allowed Tadelis and his colleagues to compare the choices made by the two groups, such as purchases and clicks towards checkout. Don't show them on your phone. Now that the countrys largest promoter and venue owner and the countrys largest ticket seller are one company permitted by the Obama administrations justice department to merge in 2010 theres very little to hold these fees in check. Now its all about Trump. Having all-in pricing on some platforms and not others is too confusing; it needs to be consistent across the marketplace, Consumer Reports Anna Laitin argued. Essentially every person on the panel agreed, appearing to politely beg the FTC to regulate them so that people would like them again. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. The option of reselling tickets for sold-out shows is available. While everyone seems to understand that the fees are both 1) very high and 2) seemingly nonsensical, it is less clear why theyve been allowed to get this way and whether theres any chance at all that they might change. We may earn small commission from the products mentioned in this post. 2. Last year, discussing Ticketmasters Verified Fan program which was criticized for asking fans to buy merch in order to qualify to buy concert tickets David Marcus, an executive vice president and the head of music at Ticketmaster told me, Live entertainment, music, is emotional, and its supposed to be. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront, Tadelis said. Does anyone know of another way to get ahold of their support? It also included MIT economist Sara Fisher Ellison. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. The guide from the brand will help you list your ticket on the website. In the corresponding legal document, Live Nation also took the opportunity to emphasize an appellate court ruling from last month, issued as part of a different class-action complaint, in which a three-judge panel foundthat Ticketmasters terms of service (ToS) do in fact compel arbitration. Season Ticket Memberships. Elon Musk thinks were close to solving AI. No one else can do that. Meanwhile, the tickets soared on the resale market topping $10,000 in some cases via ticket sites like StubHub. In addition, they don't have the same order processing and delivery fees imposed by Ticketmaster. [2022], Ticketmaster vs Vivid Seats: Which Is Better For You? They are available in both Apple Store and Play Store - free of charge, of course. Ticketmaster Blog. Twice a week, well send you the best Goods stories exploring what we buy, why we buy it, and why it matters. Among all those who made purchases, customers in the hidden-fee group bought tickets that were about 5% more expensive than those in the up-front fee group, buying more tickets on average for seats located closer to the field or the event stage. Plain and simple, wrote TJ Platt from Arizona. Get this delivered to your inbox, and more info about our products and services. How do I sell my tickets on the Ticket Exchange? Reader support helps us keep our explainers free for all. Cookie Notice Something went wrong. By clicking on "Pricing Details," you can see a full breakdown of ticket costs and different fees. Minutes later, he started to read another Please explain how a 15-dollar convenience fee is fair and trailed off. Sign up for free newsletters and get more CNBC delivered to your inbox. In the initial complaint one of several that the Beverly Hills-headquartered promoter is facing from fans who were unable to purchase tickets to Taylor Swifts forthcoming tour the Washington-based plaintiff accused Live Nation/Ticketmaster of misrepresentation, fraud, multiple antitrust infractions, and more. Sat, 17 Jun 2023 | For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. That means that you can buy fifteen tickets at once and pay fifteen convenience fees, but only one total processing fee. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! There is a 15 percent charge that remains consistent regardless of your ticket price. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. If you hit Continue without scrolling to the bottom of that window, you wont see them until the order confirmation page. After the switch, you will enter the email address you use to access the community in order to reset your password. 7 best ticket site alternatives to Ticketmaster. The mobile app comes with a Price Alert feature to let you know if there are new ticket deals for events or artists you're interested in. A-List Members gain access to the best seats and the lowest prices. The deluge temporarily crashed Ticketmaster's site Tuesday and fueled hours-long wait times to buy tickets. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. "It just becomes a part of the overall economics of going to an event," Goldberg says. But that market may be full of landmines for unwary buyers, experts said. The ticket, which supposedly cost $250, would actually be $300.75 after fees in other words, 20 percent of the tickets face value was tacked on in the form of itemized fees with confusing names. Not every event will include a delivery fee. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. The hidden-fee buyers were much more likely to click on tickets on the initial website landing pagetheir click rate was about 19% higher than those who saw the full price. You don't just get someone's old ticket - or even riskier, a photocopy of their ticket - we reissue a brand new one just for you. Tickets are 100% guaranteed by FanProtect. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and the client, Live Nation, which happens to be Ticketmasters parent company; and a service fee, which was the largest, at $23. Id guess brokers who have confidence theyll get tickets. What if the buyer doesn't have an account? A concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. You can sell them on Stubhub but make sure that they can be transferred from Ticketmaster before you list them. You may also need to pay taxes whether you purchase from the United States or Canada, but that's typical of any online ticketing service. [2022], SeatGeek vs Vivid Seats: Which Is Right For You? It has tickets to book online like theatre, family events, sports, concerts, and other events. That lawsuit, originally filed in 2003 by angry Wilco and Bruce Springsteen fans, paid out anybody who had bought tickets on the Ticketmaster website between October 21, 1999 and February 27, 2013. AMC has its own ticketing app, and a Facebook integration, but it still has to pay to process those transactions. Tickets for A Night of Professional Championship Boxing - Fight Night 17 @ York Hall | Sat, 17 Jun 2023, 17:00 | Browse ticket types & offers | View seating map . In case you are the seller of the original ticket, itll add a service fee which is also known as the convenience charge to the total face value of the ticket. Problem message. seven seven = .hide-if-no-js { It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular.