This website uses cookies to give you the best experience. Learn more, Have I helped? Hi Molly. Learn more, Have I helped? Has anyone else been able to contact them via online chat? 11:59. Truly frustrating and annoying that you can't get hold of a company that you pay about 100 a month to. Following these channels can help the public to keep up to date on promotions such as Virgin Media TV bundles, to be made aware of service updates, and importantly, enable another facility to contact Virgin Media. When you fill out the form, you have the choice of Virgin Media Ireland recording your disability on your account. More information and review your options. You might have difficulty adding a Gmail account to VM webmail due to gmails security settings. The online chat button does not work! Here to help! 04-07-2022 Most news organizations publish an email or phone number for tips on stories. Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. Virgin Media Contact Details: Get in Touch Easily. Early cancellations will be subject to an, Provide your 30 days notice by calling Virgin Media on, Return any equipment to Virgin Media by contacting their collector on, A customer service representative will aim to, Virgin Media Contact Address for Complaints. Contact Virgin Mobile easily. on After spending nearly a decade working in PR and marketing for corporate and startups, Queen knows what truly drives conversions, sold-out launches It's how well you connect with the heart-beating people you're trying to help and . 18:10. To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am - 11pm, Saturday to Sunday 8am - 8pm. Report any dodgy requests, emails, or calls to Virgin Media. Early disconnection fees vary and are based on the type of services taken out, their value, and the remaining period of the contract. Virgin has a selection of active social media accounts where customers can get in touch. Sometimes despite the best efforts and intentions of both businesses and clients, things can go wrong. The route now is to do it via the "My Virgin Media" account for that secondary email account . There are many ways to contact Virgin Media UK and Ireland if you encounter any problems, or have a question about their services. I have tried on two home computers, my work computer and three different mobile devices. These lines are also open seven days per week, from 8am to 10pm. As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. Online forms are different from the online chat service as you will not get a reply instantly, but you can use this at any day or time. 01-05-2022 Obviously someone who is not a VM customer could have a genuine reason for making a complaint, as in your case. Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Medias website. Hi, I recently signed up for virgin media, during the process I was never asked to create an online account and after receiving an email to verify my order, it didn't have an account number or area code. If you require an installation that will require such as a satellite dish, new sockets or other structural changes, you may need to check with your landlord or landlady first. Need a helpful hand to show you how to make a payment? Possibly. 56 minutes ago. 25-08-2022 Virgin Media support opening hours. on We want to help you get the best out of your life with Virgin Media and our customers can manage all their accounts - for broadband, TV, home phone and mobile - all in one place wherever and whenever you like. Discuss television and telephone services from Virgin Media, including their TiVo box . 14:34. Virgin Media offers its customers a range of ways to get in touch, from phone numbers to social media. I have also had a little look on our systems regarding your connection issues, and cannot see any disconnections in the last month, your speeds are all looking good - averaging 622 download and 42 Upload in the last week. 08-02-2022 21:29, Hello, can I completely block a specific email address such that it doesn't even go to spam or trash? % of people told us that this article helped them. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Its headquarters are in Hook, Hampshire, United Kingdom. on This includes the availability of email addresses, phone numbers and callback forms. 29-01-2022 Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. 13-07-2022 Alternatively you can also use your mobile minutes to call without being charged extra. Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. Virgins phone lines are open from 8am to 9pm Monday to Friday, from 8am to 8pm on Saturday and from 8am to 6pm on Sunday. By signing up you are agreeing to receive emails according to our privacy policy. Once you submit your complaint you will receive a text message within 48 hours with a case ID. New around here? Follow the below steps to save Virgin Media Emails: -. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Check when your contractual minimum period is over. Unfortunately he phone lines and other contact methods are extremely busy at present.. on Include your email address to get a message when this question is answered. Once this is fixed you should be able to achieve what you want via a change of the default spam settings and setting up your own filter. 27-01-2022 I can access the page that indicates the other secondary emails linked to my VM primary account, but like others, have only the option to delete my account. And obviously some other people are having trouble too. on Virgin Media has built on UPC's already well-established telecommunications network to become one of Ireland's most popular and fastest broadband providers. The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums. GIVE US A CALL. You can contact Virgin Media customer services on Twitter @virginhelp. Phone Number: Call 0345 454 1111 or 150 to reach someone at Virgin Media headquarters. on If the Virgin Media contact numbers listed above are not functional or have a long wait time, you should utilize non-call-related contact methods. Fastest way to talk to a real Virgin Media rep. Saturday: 8am to 8pm. About. 24-01-2022 3. on Sorry to hear of your concerns that we have removed the ability to add additional emails mailboxes. 12:35. 14:15, 13-07-2022 Business customers have a slightly more diverse range of options in how to contact Virgin Media Ireland. You can use the Live Chat service for sales, upgrades and complaints. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. D01 C9W8 If the email address to be blocked (i.e. So essentially I would need to set up a gmail account then I could add that To the VM webmail? When I first came across this app via my Virgin TV service, I purchased 'Westworld' series 1. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. Virgin Media does not have a contact email, so employ a different method contact them. There are no guarantees that my advice will work. 08-07-2022 25-08-2022 Have you checked out your online account for any offers available? A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. While emailing may be the most comfortable go-to solution for those who would rather not contact Virgin Media Ireland over live methods such as calling or posting on social media, contact forms are a great option. Business Development Executive @ Virgin Media O2 Business. Thank you for reaching out to us here, welcome to the community. 14:33 Be firm but polite and you are likely to get a rapid response as comments from disgruntled customers visible to all are not great for business. and is reached by going into manage other accounts. 8 years of multi-channel experience, including UX copy, print media, eCommerce, social. Can you show us where you're asked for these. discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following where miscreant@example.com should be replaced with the email address you wish to never see.-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media . Click Mark as Helpful Answer or use Kudos to say thanks, on If you have a complaint, please get in touch via the form below. 25-08-2022 I will pop you a PM across now, please keep an eye out for the purple envelope in the top right . Yep, that's a scammer, and hanging up was the right thing to do. Got a question about our services or need a troubleshooting tip? Virgin Media makes it easy for both new customers and existing customers to get in touch, with special phone numbers depending on why you need to make contact. New around here? You can call, live message, use the community forums, or use a relay service to get the help you need. The enquiries@virginmedia.com and help@virginmedia.com addresses have been discontinued, and any emails sent will bounce back. 11:25. Can anyone tell me how to set up a new email please. 30-04-2022 I did notice in the forum that there is a list of available addresses but that never came up. I could go to Google but would rather keep them all in the one place. Hi @Crashedagain. This would be a good time to move all your email accounts to another provider, while you still have plenty of time to transfer your contacts and important data over to a more reliable platform. There are 8 references cited in this article, which can be found at the bottom of the page. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. For mobile enquiries, call 03456000789*. The best way is to get in touch with them directly. It . People Like Cara Durbin . This may indicate that it is being upgraded, or that the service has been temporarily suspended. 10-09-2022 I can't click on the chat button neither. 11:36, I have to give my credit card details which I am nervous about, on The next best way to talk to their customer support team , according to other Virgin Media customers, is by calling their 01256 752 0002 phone number for their Customer Service department. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. Talk to our experts and get your broadband sorted out in minutes. You can then get to the page to reset the password by clicking on "Update settings" and then "Account details". on Let us know how you get on. I opened my emails went into folders and clicked on Add an email account. Our correct contact number is:0345 454 1111 for Broadband,TV and Landline customers. Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. 09-07-2022 Necessary to provide basic functions of the website such as page navigation. This could save you valuable time, as opposed to trying to contact them. Please enter the email address you use to sign in to your My Virgin Media account. is there a solution to enable us to reset the password. 01-05-2022 By having an area code, customers can keep their number even if they move to a different area. Account number. When contacting Virgin Media, they will never ask you for your password for any of the services they provide. 15:14. your sarcastic comment and emoji about me having internet is because I am using my 3G on my phone so I hope that helps your confusion. So I made contact with Virgin Media technical assistance only to be told to contact 'Virgin Media Store' directly. Mon-Sat 9am-5pm. Skilled in Forward and Reverse Logistics, People Management, Telecommunications Systems, Customer Experience with case management, and Troubleshooting. Remind me when call center opens. 07-02-2022 https://www.virginmedia.com/help/live-chat, https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums, https://www.virginmedia.com/help/accessibility, https://www.onlinecontactus.com/phone-number-for-virgin-media/, https://www.virginmedia.com/help/contact-us, http://www.virginmedia.com/accessibility.html, https://www.virginmedia.ie/contact/hard-of-hearing/, https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Contact-Virgin-Media-via-Email/td-p/899737. - View your recent mobile usage . In case you didn't realize there was an alternative, the best phone number for Virgin Media customer support is 0845 4541111. Just get some unhelpful message about 'It's our problem, not yours. You can also text Virgin mobile for free on 07533 016 422. They certainly are! Step 3: Plug in your NOW Broadband Hub on the go-live date. Preparing Cara profile View Cara's Email (It's Free) 5 free lookups per month. 25-01-2022 Only Virgin Media Ireland provides online forms for contact. We use cookies to make wikiHow great. 11:40. on Develop the tech skills you need for work and life. on You do need to sign up for an account but we haven't seen a request for card details previously when setting up a BQM. You can also contact Virgin Media by visiting the contact page on their website. Personally, whenever I make a formal complaint to any organisation I always do it by letter. @Lennox1If the VM system is sending them to spam there is nothing currently that you can do to block them completely. Learn more, Have I helped? 11:49. and onhttps://www.virginmedia.com/my-virgin-media/forgotten-details/password it does not give an error message & just goes back to same page and does not move on to the next step. This is due to a current fault with the VM spam settings page which doesn't allow you to change the setting. Did you know? I just want a broadband upgrade also. Selectra is currently closed. Virgin Media Ireland has reached a long-term agreement with Naturgy Ireland that will introduce a 100% renewal energy supply across its operations in Ireland. Have tried assorted work arounds, but still can't get in. While Virgin Media does offer live chat as a way to get help, they also have a phone number. GetHuman features available: Current hold time. At the very least, I would strongly recommend you to post the letter at a Post Office and ask them to give you a proof of posting receipt. on Firstly, what are your options in how to contact Virgin Media Ireland if you are a household customer? . 30-04-2022 Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. Thanks Graham. Sign up for broadband with one free call. References. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. I received a confirmation email stating my service will end on the 25th of march 2023 but yesterday i received another email with pre contract documents containing a new contract, which i haven't discussed with anybody from virgin media, Is this . The message chat was also down on Monday, on 08-02-2022 Search. Blueyonder.co.uk supports IMAP / SMTP. What error are you getting with that forgotten password page when you enter the security information? on Sorry, the thinking face was not meant to be sarcastic, apologies if you thought I was. Your broadband failing will have nothing to do with this unwanted call - is anything reported on the automated status line 0800 5610061? The first thing is to try that "My Virgin Media" route for the secondary email account and see if you can get in. Unless your tenancy contract specifies which provider the property must be with (extremely unlikely), you have the full freedom to switch providers at your convenience. Ask the community. 2. Virgin Media contact number. It's free and takes less than a minute to check and compare. Virgin Media also maintains a presence on YouTube, however, this is used for promotions and simple guides rather than as a contact facility. 12:17. Thank you for posting. 15:38. I work during the week, so don't get a chance to call at any other time. Are there any in particular that are more compatible with VM webmail given that dont allow me to add a new VM email address. 09:39, Virgin Media do not have an email address for support issues or for making a complaint. It's pretty clear that Virginmedia want to get out of providing email, and as a quick browse through this forum will show it's already giving problems for many users. We have been with you for over 18 years and have old @ntlworld email accounts. 30-04-2022 Try for free at rocketreach.co . The video relay service is available Monday to Friday, 9am to 8pm, and Saturday and Sunday, 9am to 4pm.