If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. naM fo elsI. After all, I paid for the insurance right? You can go to the Resolution Center and contact the seller. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). Most sellers refund as soon as they get the item back. It is in the return interface, as the seller reports a buyer for being a bad buyer. What does the eBay Money Back Guarantee cover? So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. Your eBay buyer claimed the item was not as described. So would all sellers. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. If youre a reseller in 2023, you can find deals on items in many places. Copyright 1995-2023 eBay Inc. All Rights Reserved. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Your item didn't match the listing, or it arrived faulty or damaged. Read the complete details about the eBay Money Back Guarantee. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. When you start selling on Ebay, decide if you are willing to take returns at all. Its always good to see where eBay stands with the case before you contact the buyer back. Good luck! After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. See details. Another sale previously had the buyer claim an item was defective when I know it was not. Oh, Ship! (oh and that happened b.c ppl would send it back stating wrong size). Do not refund until your item is back to you. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. The best option for you is to send a Return label, at your expense. It covers purchases paid with PayPal and most other electronic payment methods. The eBay Money Back Guarantee is not a product warranty. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Sellers accept the majority of the risk when choosing to sell here. So what happens if your eBay item is not as described? So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. If you've sold on ebay long enough you've had this happen. This makes no sense and should be illegal. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Research your model before purchasing this because there will be no returns for buying the wrong item. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Some business equipment categories that may be covered by the. But it is. Offer customers 30 day refund policy because EBay is always going to side with customers. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Please read the rules Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case How to use your eBay earnings to purchase shipping labels. International shipment of items may be subject to customs processing and additional charges. But the seller should communicate with you. You can even notate it in your description when you list anything that might be wrong with the item. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. A dialog will open as you type your search terms. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. I'd really like another option. See the Abusive buyer policy for more examples of activity that we don't allow. By having insurance, the buyer got his money back and I was still paid for my item. If you want the items back before refunding, I'd accept the return and send them a shipping label. In most cases this is true. It sucks , but ebay says its your fault and buyers can return for an reason. The unofficial eBay subreddit. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. So having a returns policy can give you a competitive advantage. In some cases, we may automatically accept a return request on your behalf. This will get them to move the decision in my favor and pay out the damage coverage. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. nirE troP ,naM fo elsI. Copyright 1995-2023 eBay Inc. All Rights Reserved. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. How long should I give a seller to fix the problem before I contact eBay? So I take photographs of all of the items that I ship so I can use it as evidence that I packaged the item sufficiently. - edited Here you can discuss all things shipping with other members. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. eBay will always side with the buyer of a damaged item. Ebay sides with buyers in not as described claims. Ebay sides with buyers in not as described claims. For more information, see our Condition of returned items policy. eBay Business Equipment Purchase Protection. - edited Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 07-05-2020 You do not have to be in a hurry when you receive the item to refund them. See ourpartial refund guidelines. There is a big reason for this. You can also check the progress of your return request at any time. I grew up in Central Florida and have lived here my whole life. A strong shipping strategy is key for a successful holiday. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. Returns cannot be closed at the request of a seller. Take good photos with good lighting from every angle. The carrier will then go and pick up the damaged item and do its own investigation of the damage. Ready to start making a good side income from flipping? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. You'll also be responsible for covering return shipping costs. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. They claim they are not responsible for damage during shipment, and imply that I lost the part. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. Tip Say something like: There is a scratch on the back, please see photo #9 for details. Is there anything you can do? 01-08-2020 Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Learn more about our Condition of returns policy. Refund the buyer, the buyer keeps the item. Tip For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. This months episode of the eBay Seller Spotlight podcast is live! In such cases, the responsibility for the costs of the return is according to the sellers policy. Open a case and try to work things out with the seller. The seller will also pay for return shipping. It shouldnt be like this, I know. I threw everything away". Before you can send an item back to the seller, youneed to start a return. Shipping has definitely been delayed with everything going on. I find that if an item sells once, it will again. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. You do not have to offer returns or refunds on your items either. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. Refund the buyer, the buyer keeps the item. You can chat with other sellers about anything to do with running a business on eBay. Never received the item and i contacted ebay and seller and no response. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. View cart for details. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. How long should I give a seller to fix the problem before I contact eBay? However, it does happen and when it does, I have to deal with it as best as I can. Why was my refund less than the amount I paid? Not to do partial returns Examples of alternative shipping arrangements. Adding these each time has saved me many times when buyers have tried to get me to accept a return. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. You won't be able to re-open the request once it's closed. If you're not able to resolve things with the seller, you can ask us to help. If, after a few days, youre not happy with the sellers resolution, were here to help. See Partial refund guidelines. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. If the seller is responsible for return shipping, its important that they cover the costs. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. You don't accept returns in your policy, and the buyer changed their mind about a purchase. We'll review your case and contact you within 48 hours. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. I find too many fun toys for my family (or myself), and just love the whole process. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. When a buyer opens a return request the funds related to the sale may be put on hold. My desire is that they get more than they are expecting! They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". With this selected, I am giving a clear eBay return policy. Refund the buyer and get the item back. The eBay Money Back Guarantee is not a product warranty. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. Were not perfect and we can make mistakes. After contacting the seller, it's up to you whether you want eBay to step in. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Add a message to the buyer explaining why the refund wasn't full. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. Spread the word, we know how to break the . We guarantee that you will get the item you ordered or get your money back. This is a good option for low-value items. 2022 Flea Market Flipper. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. This will definitely help any return request case that comes your way and a good habit to get into. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. You might be asking, Do private sellers have to accept returns? The answer is No. Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. I also had a listing that was marked as parts only returned as defective? See our Partial refund guidelines for more details. Pay attention to anything you may have listed in your description as a defect, scuff, scratch, and make sure you take a good close up picture of that area. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. See how to check the status of your return. Within our return policy, we state that return shipping is paid by the buyer. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy.