1. Jan 01 - Aug 31 Trustpilot is assessing this review in accordance with our flagging process. It made me crazy and I asked him to talk with Myesha or Dom. Once they sell you something that will be the end of you being treated as a valued customer. Flexible Workspace Designed Around Your Needs. Need to find a different location? The additional increase in your monthly fee is due to the annual indexation. I couldnt see your email address or Regus account reference in your message. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Sent numerous emails to account. We will then confirm your retainer refund date and amount in return. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB Here are 8 tips for writing great reviews. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Manage your Regus account in one place and make bookings on the move. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Avoid at all costs. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Regus are not transparent with their pricing. October 8 We will then confirm your payment date and amount. The complaint has been investigated and resolved to the customer's satisfaction. A member of our team will get back to you as soon as we have the details. Best regards,Michelle Spire. www.myregus.com) and go to the End Agreement section. This will surely increase the credibility of your complaint. Find event and ticket information. If it has been longer than 30 days, please get in touch so we can investigate further. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Company CEO: Linda Worthington Regus keeps its policy for payment from customers, only. You should receive your refund within 30 days after your agreement end date. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. We pay those as well. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. *Ts&Cs apply; participating locations only. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Please remember that the retainer is refundable at the end of your agreement. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. I was using virtual office space. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! If it has been longer than 30 days, please get in touch so we can investigate further. I have been renting an office space at Regus in Kings Hill for over 12m now. Its an automated process. Thanks again for your comments which help us improve. They charge an excessive retainer fee. Please email me at Lorraine.brule@regus.com with your company name and details. They still continue to send invoices with no one responsible to be there to answer. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. I was a customer with a licensing agreement set to expire on December 31, 2022. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. As a matter of policy, BBB does not endorse any product, service or business. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. I was using virtual office space. You will regret signing with Regus. this is absolutely gross and scam. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Regus is a complete and total scam company. I could talk with Myesha. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. We did not put a "2000 dollars bill in front of you". Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. It goes against our guidelines to offer incentives for reviews. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Theyre a great place to connect with colleagues, clients and other like-minded businesses. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. 3. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. This does not affect customers who have a permanent space as these are reserved specifically for them. Hi Stephen, Requesting to have your retainer refund is an easy process. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! We will deduct any outstanding fees and other costs due to Us before returning the balance to You. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. However, we will ask you to go through some security steps as part of our fraud-prevention policy. This course is a must for every manager who aspires to be a leader and a success in his or her career. That exception is made on the understanding that an additional service retainer is payable. And we have the solutions to help you work this way. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Absolutely unacceptable behavior. Avoid at all costs. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Briana got my call. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Absolutely unacceptable behavior. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. We find it very unfair that for this reason you post a very visible, insulting and untrue review. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. October 14 STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Originally, total costs 20k THB, but end up with 50k THB. Weve cut the cost of selected workspaces* for a limited time only. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. But change is necessary and you as a change manager will be expected to lead from the front. It goes against our guidelines to offer incentives for reviews. She promised me that I could get it on October 19 because it took 48 hours. My contact end of March 2021. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Its an automated process. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. All rights reserved. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Using our center address on your website is illegitimate without an active agreement between us. Best, Lorraine Brule Global Customer Service at Regus. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. If you were to take direct space or a sublease you would also see these fees in your rent annually. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. After being in my new office they are increasing rent by 8.7%. I really thought that this company would be a good option for expanding our business. Build an instant presence wherever you need to be, at prime business locations. We also ensure all reviews are published without moderation. Theyre a great place to connect with colleagues, clients and other like-minded businesses. We have a team of specialists available 24/7 to help you find the best solution for your business. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Find out how we combat fake reviews. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. 7. Eventbrite page will show up only the start dates of all training sessions. For clarity, you were also charged a retainer top up. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. If you need further help, pleasespeak with our team member who is already in touch with you. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. I have requested a retainer refund for almost three months. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. August 31 We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. This will ensure the agreement ends at the current final date and will not renew further. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Don't be fooled by that. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Regus lacks personal approach The centre's staff are friendly and helpful. I already enter my bank information twice. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). This complaint was posted by a verified customer. Unacceptable billing practices. Get help. This is really bad customer service. As expected, I didn't get any reply yet from Regus. We find it very unfair that for this reason you post a very visible, insulting and untrue review. There is non existent customer service department. We appreciate your business. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. If it has been longer than 30 days, please get in touch so we can investigate further. Once they sell you something that will be the end of you being treated as a valued customer. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Regus does not communicate with customers via telephone. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. A member of our team will get back to you as soon as we have the details. Receptionist only can communicate by email, even for the most important things for your business. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. 8. This review was chosen algorithmically as the most valued customer feedback. We also ensure all reviews are published without moderation. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Great discounts. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Why take the Change Management training from Reform Skills Inc? No staff available for contacting on the event day. I still did not hear anything back from them. Share your photos and videos with others to prove the truth of your words. 6. How BBB Processes Complaints and Reviews. They would not remove the items that I didn't want. Hi Mike, Im sorry if you felt the need to escalate this. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Here are 8 tips for writing great reviews. Requesting your refund is easy. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! We have a team of specialists available 24/7 to help you find the best solution for your business. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. Hey Sandra and Regus, just return my retainer back then I would not post anymore! DO NOT give them your payment info, DO NOT sign with them. Any that you do not require can be opted out through your online account. Please advise what can we do to get back our retainer refund? We ask all our customers to add an automated payment method to their account. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. When could I get my retainer back? I look forward to receiving more information from you. GO LITERALLY ANYWHERE ELSE. We have office space and more to suit all budgets, in every city of the world. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. Prices are subject to change and will vary depending on the specifically selected products and services. If you have a helpdesk contact, we would expect a 24hours reply. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. You should receive your refund within 30 days after your end date. Regards, Sandra Melody Head of Customer Services We appreciate your business. Stay away!! I cannot stress enough the lack of professionalism and poor service. Regus helps businesses find and create the right workplace for their people. It's an automated process. this is absolutely gross and scam. Lets find the right workspace for you and your team. The company left an official comment on this complaint. I sent an email to Briana and asked how my process going on? Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. One business week has passed since I post it here. Hi Mike, Im sorry if you felt the need to escalate this. Please remember that the retainer is refundable at the end of your agreement. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. So last week I logged in to cancel my membership. The complaint has been investigated and resolved to the customers satisfaction. Transparency is very important to us, and all services can be opted in/out through your online account. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. This does not affect customers who have a permanent space as these are reserved specifically for them. It is IMPOSSIBLE to get them to stop charging. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Thank you, Lorraine Brule Global Customer Service at Regus. Thats no big deal, makes sense. Please could you send those details to me at lorraine.brule@regus.com so I can support you? You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that.