"I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. Links to user manuals and other documents for BT Hubs for broadband. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. Go to IPv4 Configuration. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. 03-10-2020 If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. No idea how 2.4GHz can be too slow for any video streaming. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. BT added that an update for all users would be available by the end of May. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. Sonos tried to do a workaround but lasted an hour or so. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. It only fires up when you open a browser. Re: BT smart hub - hidden bridge mode menu ? Download the My BT app to check your bill, test your speeds and activate your internet security products. I'll try and check later this week against a spare BT Business Hub 5 model. I have disabled the bt fon and bt wifi to reduce my home network clutter. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. Do I need a WiFi 6E router to use WiFi 6E products? It also has 4 Gigabit LAN ports. 01-10-2020 Works fine. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. - edited If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. 01-10-2020 Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. What is the difference between WiFi 6E and WiFi 6? Bridge mode does appear to exist on the Smart Hub. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. This will open the Wireless Settings page. Insert the other end of the broadband cable into the Broadband socket on your hub. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. Then use the Orbi router in router mode. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. MacBook then doesn't work. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? 30-09-2020 Enter the admin password. If you turn it off, we might think there is something wrong with the line. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. You'll find it on the back of the Hub if you haven't updated it. Thats great to here. Click OK. My router is getting blocked despite following all the advice above and anything I could find online. Let's take a look at the legacy BT routers that are still capable of getting you online. Then you can use the Orbi router in Router mode.3. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. Also problems connecting to my wireless Canon scanner printer. 8:32 AM on Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. I just tried it with an old, Not sure if it was still broadcasting the SSID. Connect using the details on your hub I would still prefer to just hook my superior router . I did this on a Deco mesh. This isnt a viable long term solution though for me. Use our hub light guide. Copyright Expert Reviews Holdings Ltd 2023. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. 7h47. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. After raising a complaint with BT I had yet to hear anything from BT. "Common sense is the collection of prejudices acquired by age eighteen." To turn the lights off go to Home, Hub light control. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. 6:41 AM. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Still having trouble with this. 7:56 PM Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. Sorry, our virus scanner detected that this file isn't safe to download. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. However, abnormal sac size occurs in approximately 17% of pregnancies. How can I turn it on and off? The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. If previous posts are correct it probably works on the Business version and not on the Residenial ones. You can turn Smart Setup on or off in the Hub Manager. Smart Setup is BT's online set-up wizard. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. Its only when you connect direct to the Hub. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. 01-10-2020 There are at least adozen other things that also result in the same situation. Therefore, it costs more money and were stuck in the contract till 2023! Ask questions and share tips with other people 24 hours a day. Read about our approach to external linking. Switching Smart Setup on and off on the BT Smart Hub 2 BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. 8:37 AM. - edited If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. This will open the Hub manager. Can anyone shed any light on this? Pretty obviously really if I look at an old BT modem. Go to My Network. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. Weve been experiencing the same frustration with this issue. This will take to a status screen. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Simply connect a 3rd party router to any LAN port on the hub. The BBC is not responsible for the content of external sites. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. It should appear as soon as you connect to the Hub and open a browser. Slide the two parts of the hubs plug together until they click into place. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. Plug the microfilter into the socket. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. Also, it took a number of days for me to find this thread of communication online. Your broadband can be activated any time up to midnight. Navigate Advanced Settings > Log in > Broadband > Internet. - edited Connect using the QR code Does anyone know if a Sonos Boost would resolve the issue? Enter your username or e-mail address. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! Click a dropdown for your model of Hub. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? Check which BT Hub you've got >, It only fires up when you open a browser. Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. At the bottom is a setting for Bridging. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. Guide to the BT Business Smart Hub. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. 9:11 AM Vodafone Broadband: Great prices but at what cost? It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). The lights on your hub will change to green or flashing orange as it is setting up. 9h23. This is found on the back of the router and on the removable card. all fixed. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. Select Add Additional Network from the drop-down menu. Sorry, we're still checking this file's contents to make sure it's safe to download. So I decided to direct message them on Twitter. What? Will give this suggestion a try. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions. It can also be used as a VOIP phone through BT Broadband Talk. - edited It looks like the 'Bridging' button simply does not work. To view the router settings, go to http://192.168.1.254. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. Manage your account . I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. Configure the modem for transparent bridge or modem only mode. Links to user manuals and other documents for BT Hubs for broadband. I have an update to share with you all regarding this issue. Ill ask my man at BT. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 01-10-2020 It never occurred to me that bridge mode would bypass the router section. So first step is to go to a PC or a mobile device that has a web browser that's usable. (the macaddress is the same as the wifi router apart from a few letters. Then, for your static IP block, enter your router's address and subnet mask. If you want to exit, you'll need to do this on the login step of Smart Setup. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. What is the difference between WiFi 6E and WiFi 6? https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. It means I have a redundantSonos Move which is incredibly frustrating. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. I have never tried using just the modem section with a different router. The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. Having a yolk sac that is too large or too small has been associated with pregnancy loss. Connect the cable to the hub's power port, plug it into the wall and switch it on. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Save the file. Assuming it will work on the business hub though as it's a visible option. If there is a hint then a custom password has been setup. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . To make this change click on Advanced Settings, Wireless. At the bottom is a setting for. 2) ClickWireless. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. I have disabled the bt fon and bt wifi to reduce my home network clutter. Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. The remaining functionality of the hub (routing, and wifi) is not used. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. It works on my Business Hub 6, in fact it's not even hidden. 11:58 AM. Solved! Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. How long will it take to get BT Broadband once I've ordered? Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. Most of the time my Mac would connect. Great. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. Therefore, we can consider this issue closed. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. Understand rental and other basic charges, Enter the admin password. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. After trying to set bridge mode and saving (the save appears to hang) I eventually. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. Well update this post with any further newsas and when we receive it. Seeing a different colour light? I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. The company did not reveal why the problem was occurring. Read about our approach to external linking. Guide to BT Business Hybrid Connect. Change the /internet part of the address to /routing. Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. 03-10-2020 BT Business Hubs: Help and guides for your model. Numerous complaints have appeared on the company's community forums over the last few months. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? This means that you've got no control over which network your device joins. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). If you have changed it and now forgotten it, you can use the. This will open the Hub Manager. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. All rights reserved. So some transparency is needed so customers like myself know that this is a commonissue. (Not Business variant). No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. 11-05-2020 On your device search for your network and enter your password exactly as shown. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. If your BT broadband home network is playing up, you're not alone. Smart hub 2 Hidden SSID I have a new hub. Cleverly, the security password is the same for both networks and can only be changed for both. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. Baldrick1. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). Any customer who experiences this issue can get in touch with us and we will update their device remotely.". My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. The default IP address is 192.168.1.254 but you can change that here. Do I need a WiFi 6E router to use WiFi 6E products. Smart Setup usually only needs to happen once on each new device you connect to your Hub. Guide to the BT Business Smart Hub 2. I may try the hardwired solution if things do not move fast. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. However, I agree with some of the comments. ***The radically changed Web Admin Interface of the BT Smart Hub 2. Please try again in a few minutes. Not sure which hub or router you're using? better. BT is offering firmware updates to those affected. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses.