Regrettably we/the airline cannot guarantee your request. If however you make a booking for a fly cruise holiday by calling our call centre, we will send the Confirmation Invoice and ATOL certificate to you by post or, if you confirm your email address to us at the time of making a telephone booking, we will send these documents to you immediately by email. Please check with your airline for details. This information will be provided as soon as we are in a position to do so. Celebrity Cruises or RCL Cruises Ltd limit of liability for any shore excursions activities is covered in section 4.6 of these Booking Conditions. Given that the transfer and amendment fees are both non-refundable, we would recommend that these amounts are collected from the guest at the time the changes are made, as they will be charged to the booking as part of any cancellation. If we need any other personal details, we will inform you before we obtain them from you. These sailings are known as Immersion sailings and this means that the product will be tailored to the local market onboard in terms of language, food and entertainment. This means you may book a stateroom of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. Guests who book these staterooms must sign and return the Guest Special Needs form we provide in order for us to ensure that they are only allocated to those guests who have a genuine medical need for them. However, the FCC must be used for a new cruise by May 31, 2022, on any cruise onboard . To ensure a healthy sailing, we may also request that guests who arrive at check in and are showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person, may be asked following consultation with our medical staff to reschedule their cruise. In such circumstances, you should seek compensation from the financial security arrangements (if any) that the travel organiser has made. In this situation we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. By using, participating in, engaging, or booking a shore excursion you accept these risks and agree that Celebrity Cruises, Carrier, its employees, directors, agents, contractors and third party operators are not liable to any claim you, your dependents or legal representatives (except where we have been negligence) for, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage whether such liability arises in contract, tort , equity, from its supply of the shore excursions. For ships originating in North America, the minimum drinking age is twenty-one (21). In the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 (approximately 3,200) and for damage and loss to cabin luggage this is limited 2,250 SDRs (approximately 2,100). Logo Store; Find Your Roll Call; Meet & Mingle; Guidelines; Community Help Center; More . Guests will go to a tender platform from which you will board the tender. The . Please have your itinerary number available and one of our agents will assist you. Please note, for the purpose of ABTA protection, this will include any additional components including any on shore hotel accommodation and/or ground transfers arranged by us as part of your cruise booking with us. Please note that we are not always able to offer a direct flight to our guests as this is subject to the airlines schedules and availability. You must also give us details of any relevant insurance coverage you hold. This means that if you purchase a Celebrity Cruises flight inclusive cruise holiday (where flights are arranged by Celebrity Cruises Inc. or RCL Cruises Ltd), in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. Where possible, you will be advised of any significant changes to your confirmed itinerary before departure from the UK see section 5.5 below. Guidance is also available from NHS (Scotland) on the FitForTravel website. The final payment date is in three days for the cruise that we are looking at. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Seating requests cannot be guaranteed. (a) We strongly recommend you visit our website at https://www.celebritycruises.com/gb and click on already booked then Check-in Online and submit these details online. For full details please refer to our website. We reserve the right to correct errors in both advertised and confirmed prices. The current maximum limits that apply under the Athens Convention in the event of our liability for death or personal injury caused by a shipping incident is 250,000 SDRs (approximately 237,000) unless such is caused by an act of war, natural phenomenon, civil war, terrorism or any other exception set out in the Athens Convention. These fees are detailed in section 1.11. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. Such promotional GTY categories are defined as follows: XC - Concierge Class balcony stateroom. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. We cannot accept any responsibility or liability for any valuable or important items, which are not deposited with the Guest Relations Desk or with your hotel (booked with us) for safekeeping. https://www.celebritycruises.com/gb/privacy-policy. Celebrity Cruises; Cruise Critic Community. Please see the onboard sales consultant for full details. We are unable to guarantee or accept responsibility that the food served in any other food establishment on board ship will be able to cater for specific dietary requirements and food intolerances. Reservations that "Lift & Shift" after final payment date are subject to cancellation charges based on the original booking's cancelation policy. You must accordingly check your e-documents very carefully immediately upon receipt for confirmation of correct flight times. This may mean that some facilities and restaurants are not open at full capacity or may change from time to time. A binding contract between us only comes into existence when we send out our Confirmation Invoice. Just be certain to have the rep email an updated booking confirmation showing the payment and $0 balance due. 5.7 What is your liability towards guests? are carried by hand and not packed in your luggage and/or left unsecured in your stateroom or elsewhere on board the ship. All luggage allowances are subject to variation by the airline concerned and you may be charged additional costs by the airline for excess luggage. Celebrity Cruises Inc. and RCL Cruises Ltd both hold an Air Travel Organisers Licence (ATOL number 10486 and 10372 respectively) issued by the Civil Aviation Authority (CAA). Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. Any liability, including environmental damage from drone usage is the guests responsibility. Generally, if you cancel you will have to pay the cancellation charges set out below on the total price of the booking: For cancellations received, the following cancellations charges will apply: For bookings confirmed prior to 1 July 2021: 5 days or less: 100%, 6 to 14 days: 90%, 15 to 28 days: 75%, 29 to 56 days: 50%, 57 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. 1. For more information, see https://www.state.gov/state-sponsors-of-terrorism. You will need to have your booking ID and date of sailing to hand or, if we have already received this information from you at the time of booking, verify that the details we are holding are complete and accurate. #3. The contract between us is governed by English law. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. Terms and conditions apply for Celebrity Cruise Now & Cruise Later bookings so please ensure you check your confirmation invoice carefully at the time. We may also be required, either by law or by applicable third parties (such as Immigration Authorities) to disclose your details for various reasons; for example, in the interests of protecting national security. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. C. Cruise-Only Holidays plus other services arranged by your travel agent or tour operator. So, I'm checking out the board yesterday and stumble across a thread about room upgrades. Whilst the dates of your outward and return flights will be advised at the time of booking, the flight timings and/or routing may not be shown on your Confirmation Invoice. Further, where we do not exercise our right to cancel your booking in these circumstances, you agree to reimburse us for any fines, surcharges or other financial penalties we incur as a consequence of any failure by you to provide full and accurate details within the time-limits we specified to you. Minor change: Examples include a cruise itinerary change from one port of call to another; a change from one days port of call to one day at sea; a change in timings for any port(s) of call but the ship still calls at all confirmed ports; a change in order of ports that are visited; and a change in the time of your departure or return flight that is less than e.g. Can the Future Cruise Credit be used for the deposit? Please email specialistservicesuk@celebritycruises.com. Cookies are used on this website. 4.3 What about Special Services/Requirements? If you have a specific requirement, stateroom location, or are travelling with family or friends (especially children) you want to be near, then we suggest you do not book a GTY. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the booking conditions. We also ask that you notify us of any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities) in order that we can prepare accordingly and make all reasonable efforts to accommodate you in a safe manner. For your protection once on board, all valuable and important items should be deposited with the Guest Relations Desk or in your stateroom mini-safe.