However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. Planning pet-friendly trips can be ruff when you don't know what to pack! My Thor Rize was not properly built. Advertised monthly payment is based on 20% cash down, plus tax, title, registration and fees, at 7.99% APR for 96 months on finance amounts under $10K, at 7.99% APR for 144 months on finance amounts from $10K to $25K, at 7.99% APR for 180 months on finance amounts from $25K to $50K, and at 7.99% APR for 240 months on amounts over $50K. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. You are using an out of date browser. We are tired and have had enough. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. The other is a inline fuse, wired off the use,store relay battery lug. Immaculate 2019 Thor Motor Coach Quantum KW29 with only 11,883 miles! CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. Description. All good. Your Thor rep will be reaching out to you to gather more information on the concern. We have endured a long and arduous journey. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. Thor Motorcoach Logo linking to Home Page. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. Listed 15 hours ago in Camp Verde, AZ. Anyone know exactly where the fuse may . ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? ", VIN # ****************. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. As the smallest motorhome option, camper vans are welcome virtually everywhere. Thor is saying to just patch it. ********* in **** had the coach for six weeks only to decide in the end not to do the job. I am not in a place where I can plug in and charge the house batteries. Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. We have spent countless dollars and hours as well as travel time in dealing with this. 2022 Thor Motor Coach freedom elite. Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. I bought a brand new Thor Hurricane 35M. While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. Couch framing falling apart from 1in screws being used. in fuel costs), then **** will kindly deduct the $2,000. is not responsible for any misprints, typos, or errors found in our website pages. 2 slide outs. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. It was a pleasure dealing with all of you. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. Thanks for the suggestion. Spoil the RV owners in your life this Christmas with some of our favorite gifts. The keep-alive lead isn't switched at all. Save your favorite RVs as you browse. Thor motor coach four winds 24 f e350 chassis. Class Cs with the beloved luxuries of Mercedes-Benz. **** did send the new flooring to CW. Plus tax, title and license. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. The only two fuse I found for radio was one in the Ford block marked radio, which was good. Complaint Type: Problems with Product/Service. Brought the coach home. Ill keep taking all suggestions and look a while longer. International Association of Better Business Bureaus. Now we have two new bids one for $4,500.00 from a subcontractor. Both electrical circuits must be energized for either radio to work. Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. It may not display this or other websites correctly. BBB is here to help. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! ****************** was thankful that someone from Thor Motor Coach reached out. We purchased a new 2019 *********************** **** Motor Coach in May 2019. Everything is well documented. It seems each Thor MC plant wires the radios differently. The radio may well be powered by the house batteries. Total:1,215 (members:37, guests:1,178), Central NY in summer beautiful Casa Grande AZ in w, Dodged a bullet tonitetornado hit Dallas, but didn't make out out to my area thankfully. This has all been dragging on for far too long. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. Not a fuse, not a wire. Save your favorite RVs as you browse. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. Television. Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. BBB Business Profiles generally cover a three-year reporting period. How can these issues that were reported to Thor when our coach was new, now be null and void? Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! We have sent the invoice for labor charges to ****. The dealers in my area state that they dont even know what a ********* is and dont work on them. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. Diesel and gas-powered chassis options. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. We have a leak in the back window of 2018 Thor Axis 24.1. The requested information: 2019 *********************** **** motor coach. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. Provide us with some basic info and well appraise your RV. 40 gallon fresh water tank. Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. Built-In Skylight. Thor Motorcoach Logo linking to Home Page. Can hitch up to 8,000 lbs. At this time Im satisfied that they Thor Motor Coach has reached out. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. This just sends them a link to it so they can take a look. I am rejecting this response because:This is the same response I received earlier. We strive to ensure all pricing and information contained in this website is accurate. $5,000. {priceLabel}: **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. This coach is over 6 years old. ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip. See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. Mercedes-Benz 10.25 in. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. Please select a year to search for available owners manuals. Need advise, had a shop replace house battery and repair inverter. Nobody will build them better. She is also equipped with . We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. ****** informed me that Id have to get an estimate for each of the defect items. 40,000 miles. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. Terms may vary. He moved to a new position. ****** was not being truthful. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: Cushioned Seating Under Bed Full Bath Two Burner Gas Cooktop 15' Power . At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. or call the glass man in town? Front radio not working. BBB Business Profiles are subject to change at any time. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. See dealer for details. Did you recently have your batteries drain on you? ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! Report post. Have you tried pushing in the "very little" reset button top left? We pay our bill every month We were told to take to ********* ** or *********. The same way they want they money on time, Included my vin number thor vegas **** 2022. Thurmont, MD. We have a water leak and it has caused extensive damage. All payments are with approved credit through dealer lending source. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. THOR #2187. We purchased a 2016 ************ 40xte with ****** miles on it. **** had no issues resolving many of the other problems with our coach. We want **** to act in good faith and resolve these longstanding issues. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. This shouldn't be happening. We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. This is Thors final offer as it has been stated multiple times. 15,0000miles Specs: Ford E350 . Is there a video or "How To" instruction on removing window, fixing problem and replacing same? Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. Tristen should have the additional documentation in his inbox this evening 12-11-2022. Begin with this one! Well guide you through the process. Junior Member. We had one of our **************** Representatives reach out, the below follow up was provided. The video is for demonstrative purposes only and is intended to be used in conjunction with reading the written Owner's Manual. You might find those release tools with the manual for the radio. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. THOR AXXERA RADIO.not working??? With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? This has gone on for far too long. This is Thors final offer as it has been stated multiple times. TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. Stock photos may not represent actual unit in stock. We are also providing the **** commercial vehicle center web address. Message. Need advise, had a shop replace house battery and repair inverter. Then ***** struck, with travel restrictions in place. The issue is not closed nor has resolution been found. Class Cs with the beloved luxuries of Mercedes-Benz. CD Player. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. Stock Number {stockNumber} {priceLabel} {msrp}. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. A representative has been notified and will be with you shortly. changed the RV world when it first hit the streets in 2011. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. We are sorry to hear of your concerns with your 2019 *******. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! Do you need a one-stop shop for all things RV-related? ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. The best of Class A amenities and more power than a Class B. Class C, 32 feet Thor Motor Coach. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . VIN #*****************. We purchased a 2020 ************ model **** on September 4, 2019. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. Discover the necessary items to make this an unforgettable adventure! As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . He was so laid-back and his knowledge was extensive on the motorhome. 2017 Thor Challenger XE Rear and side cameras and radio not working. Read full answer They are the same issues we continue to try to get resolved. Immediately I had power to my Axxera. **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). **** refuses to act in good faith. When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. Apparently, they couldn't come to an agreement with ****. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. The pivotal combination of large Class A amenities with more power than a typical Class B RV. Thor Motor Coach does not have control over the ************ centers. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Add distilled water only. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. ** September 10th we took the ** out. JavaScript is disabled. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. They gave **** rv support ***********. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? Subscribe for the latest news on our motorhomes, the RV lifestyle and more. BOTH of which **** has rejected. The slide ran very slow, it always seems too. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. What have you tried so far? "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. This price is only valid for 24 hours from. 2 tables that convert into beds. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light.