This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. You have excellent time management skills and can make decisions quickly. Learn more about your EEO rights as an applicant (Opens in a new window) . This cookie is set by GDPR Cookie Consent plugin. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. 2023 This includes knowing how to use the tools and equipment they need to complete their work. Your day in the Apple Store is filled with a range of focused support and service tasks. Apple is a drug-free workplace. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. I worked for Apple in a Connecticutstore from October 2010 through May 2012. At Apple, were not all the same. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. Technical Specialists may be required to travel to customer sites. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. This cookie is set by GDPR Cookie Consent plugin. Choose your path Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. 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Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". Filter our Apple training by your desired technology. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Apples new IT training series begins with the Apple Device Support course. Customer loyalty and satisfaction is their number one priority. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Geniuses often made $25 to $30 an hour based on their tenure. This interview would be the first of six. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. These cookies will be stored in your browser only with your consent. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Both full-time and part-time jobs are available. We will work with applicants to make any reasonable accommodations. In this role, you wont be expected to repair hardware. Take proctored certification exams from your home or office. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Customer loyalty and satisfaction is their number one priority. You know, just like the things we make. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Our training team can help you book training for your organisation or for a third party. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. The entire store team benefits from your commitment to providing the best care for customers. The redesigned training has moved to an online, self-paced format. US Bureau of Labor Statistics, Computer, and Information Systems Managers. Come eager to listen and learn from your team, your mentors and your customers. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. This cookie is set by the Google. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. It works only in coordination with the primary cookie. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. This cookie is installed by Google Analytics. Apple Inc. All rights reserved. Copyright Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. Along the way, youll be updating your technical know-how and educating team members about technical issues. I also think readers might find the level of diversity among the talent at Apple very inspiring. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. Own your learning schedule with self-paced, online courses. 2023 Get startedand submit your resume. You can find information about the accommodations request process in the. Thanks to her teams help and extra tech training, she got to know our products inside out. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. Your base pay will depend on your skills, qualifications, experience, and location. It felt pretty good to be able to help this woman. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. And thats our greatest strength. They must also have excellent customer service skills. By clicking Accept All, you consent to the use of ALL the cookies. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. Apple Professional Training exams are offered online and cost $149. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Copyright 2023 Apple Inc. All rights reserved. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. An Apple logo or digital badge is a seal of approval and a promise of excellence. The exam costs aren't as crazy as CompTIA. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Apple expert providing guidance and training on Mac support to other support team members. Learn more (Opens in a new window) . Bing Ads sets this cookie to engage with a user that has previously visited the website. We were thanked for coming and then excused once we had completed our quiz. Introduce yourself, and well get in touch if theres a role that seems like a good match. At other times, you refer customers to support team members who get them up and running again. Page Turning Animation is Back! At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Own your learning schedule with self-paced, online courses. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Therefore, we are committed to treating all applicants fairly and equally. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. To view your favourites, sign in with your Apple ID. Ability to work independently: Independent work is a necessary skill for technicians to have. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. See which role best matches your experience. You maintain composure and customer focus while troubleshooting and solving issues. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. . The cookie is used to store the user consent for the cookies in the category "Other. Demonstrate and validate your expertise, whether you're an app developer or IT professional. There were crazy long lines, especially for the iPad 2, and the iPhone 5. Learn more. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Apple Technical Specialists are responsible for providing technical support and training to Apple customers. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. And be amazed by what it does for yours. about 30,000 full- or part-time retail workers. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. The mob used the electronics in the store to play music and record their dance routine. Do you love how it feels to help others? Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Apple training delivers everything you need to learn about the technologyonline and on your time. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. And thats our greatest strength. Apple today launched updated professional training and certifications for IT support and management. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced.
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