for each ticket they purchase. There are no refunds after the printed showtime. When I click on the link, the webpage comes up only as text. Can I Purchase Tickets atFandango? When you call a recording comes stating they are busy and to call back later, the website chat you have an hour wait. Will book directly with theater from now on (unfortunately owned by the same company as Fandango :-(. Wrote to them to get refund, no answer. The only way I could get a credit was if I joined their VIP program. The page that is presented will provide you with pricing information, as well as student and military discount availability. So hit them up on Twitter and they'll help. For a better experience, please enable JavaScript in your browser before proceeding. View detailed list of Movie Club credit usage and renewals. for additional tickets. You can visit your local theatre to find their specific pricing policy. We are proud to offer a Paragon Theaters Diamond Rewards program to reward our most loyal guests. Your Fandango A-list tickets should be in your A-list reservations. Refund requests are not accepted after showtime. We also accept Promotional Codes and Gift Cards. Not all Regal Entertainment Group locations offer a bargain matinee price discount. What is a Mobile Ticket? Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. Parents are urged to learn more about the film before taking their children to see it. Gift card orders cannot be delivered to PO Boxes. It cant be retrieved or turned into any kind of credit. They would rather lose customers who have been using them for 10 + years than giving a credit. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. About Us Called customer service & the recording stated they had a wait time longer than 5 minutes & I opted to have them call me back. Last year while grocery shopping I was picking up my kids some Yocrunch Yoplait yogurt and on the back of the yogurt was a promotion of receive $5 off a movie ticket on Fandango by purchasing 8 single individual Yocrunch yogurt in the same transaction, so I decided to try it out. This happens mostly at our Village 12 (Fredericksburg) and Pavilion (Naples) theater. When I was able to get on website it appeared that my purchase of tickets did not go through. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. Please contact our National Sales department at 800-AMC-4TIX (800-262-4849) or visit our online ordering portal. DO NOT BUY ANYTHING FROM THIS RIPOFF COMPANY. I'd rather sit at home and watch a movie on tv. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. Gift Cards Offers. Why do you charge a booking fee? Check Movie Club Credit Balance. Buy movie tickets in advance, find movie times, watch trailers, read movie reviews, and more at Fandango. What are the hours at the Chatterbox at Paragon Village? Selected candidate will need to pass strength testing with the Contra Costa County Schools Insurance Group and clear a fingerprinting background check prior to hire confirmation. Submitting a film is purely a voluntary decision made by the filmmakers. Always look for the "No Passes" or "Special Engagement" description next to the film title. Wow! I sent another email to their help desk and no reponse. DMCA. Extremely hard to get a hold of once purchased. 126. You'll also get a free ticket on your birthday! No. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. This company needs to be shut down, so many horrible reviews and nothing is being done to protect the consumer. View number of available credits for your Movie Club account. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. What actions has Regal taken in regards to the coronavirus? Please email your request to questions@paragontheaters.com. Legal Reigns supreme. Limited Time Only: Add your photo to a Visa card for free! Pleaseclick herefor further details on how to use your Fandango gift card. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. Sometimes they release films on a "limited" basis, and other times a film opens "wide" - all theaters. The Regal Crown Club program ("Crown Club") rewards movie lovers who attend movies at participating Regal Cinemas, United Artists or Edwards Theatre location (a "Regal Theatre").Crown Club members can earn credits when purchasing admission tickets (at the box office, at in-theatre kiosks, in the Regal Mobile App (the "App") or online) and concessions and can redeem such credits . The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. How Does Fandango Refund Tickets by Email? The ease of using Fandango was easy. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The booking fee is non-refundable. Life happens and this company is so incentive to difficulties I am so upset, but will never do business with them. Be sure to note the expiration date on your reward and redeem in a timely manner. We use dedicated people and clever technology to safeguard our platform. Phone Support (please have your credit card used to purchase handy) +1 (888) 462-7342 Email support: Visit https://www.regmovies.com/rcc/contact-us Fandango: A handful of our locations, primarily Goodrich and Marcus cinemas, are on Fandango. Their credits DO NOT WORK when you go to book tickets. I had to re buy the tickets at the box office. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. You can check your Fandango refund status by contacting its Customer Support team via the contact form on the website. I e-mailed. If you have any further questions regarding Fandango policies and procedures, please visit fandango.com for more information. Use the, You can definitely purchase tickets online! For some reason, it showed 3 Avengers reservations, even though it should only show 2. Before leaving the auditorium, please check around your seat for any personal belongings. When I purchase tickets online, it requests a zip code, but what if you're from Canada? PARAGON ENTERTAINMENT HOLDINGS, LLC'S "WIN A YEAR OF FREE POPCORN" SWEEPSTAKES, PARAGON ENTERTAINMENT HOLDINGS, LLC'S "ULTIMATE VALENTINE'SDATE NIGHT", PARAGON THEATERS THE BATMAN FREE SCREENING SWEEPSTAKES, PARAGON THEATERS THE BATMAN MERCHANDISE GIVEAWAY, PARAGON THEATERS DOG ULTIMATE PRIZE SWEEPSTAKES, LOTUS CINEMAS GRAND OPENING ULTIMATE FAN FREE SCREENING SWEEPSTAKES. I have reached out to customer service multiple times with no response. Their response was that the promotion had ended, nothing they can do. As it takes up to 72 hours for you to receive a response, you can submit your query via LiveChat as well. There are no refunds after the printed showtime. Click hereto requestmore information. No outside food or drink is permitted in the theatre. Lookup any phone number With so many Robocalls and Phone Scams these days, check our phone registry first before returning that missed call. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. Can I refund my ticket after I make my purchase? This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements', including red, green, black, yellow, silver and gold passes. What is the Dress Code at Paragon Village? I am done with these RUDE and UNHELPFUL people. Sign into your Regal Crown Club account. Phone # on the card went nowwhere, so I googled them. No images. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. Children under 3 are free except in reserved seating and recliner locations. Minutes. Through our partner, BitPay, we support more than 95 different crypto wallets and exchanges including BitPay, Coinbase, Exodus Wallet, Ledger Wallet, Trust Wallet, Electrum Wallet, Blockchain Wallet, Metamask, Crypto.com, Gemini Wallet, Kraken, Binance, BRD Wallet and more. They refuse to give refunds via email or chat. For assistance, contact a staff member. No, you cant. Completely fraudulent activity. The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. The following are considered holidays: New Years Day;Birthday of Martin Luther King, Jr.;President's Day;Memorial Day;Independence Day; Columbus Day; Labor Day;Thanksgiving Day; and Christmas Day. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. Lux Box Discounts apply to general admission tickets only. Will I Geta FREE Movie Ticket on my Birthday? Not wanting to waste my spot in line, I paid out of pocket for different seats at the same showing since the website said my AList was already used for that showing, but at the time I figured things were glitchy and didn't think anything of it. Absolute garbage company with terrible customer service! Child tickets are for ages 2-12 . Do You Sell Gift Cards? The Chatterbox is always open 30 minutes before our first show with 21+ seating, and closes 30 min afterthe last show with 21+ seating available starts. They can only be used in the country they were originally purchased. No recording devices (cameras, video recorders, sound recorders, etc.) Create an account to follow your favorite communities and start taking part in conversations. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. Senior tickets are valid for adults 60 years and older. What is theDiamond Rewards Loyalty Program? Do You Offer Parties & Private Events? AMC will not convert a paid ticket to an alist one. In the end, the person who scans/rips your ticket to let you in was able to scan my AMC code and see the ticket assigned to my account, so I was able to go see the movie. Scroll down to the theatre you plan to visit, and click on the theatre name. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Claim your profile to access Trustpilots free business tools and connect with customers. 2006-2023 Viewpoints. Any purchase made with a gift card must go to the box office for refunds. A Child ticket is 2 to 12 and a Senior ticket is 60+. Click Print Receipt under Orders. An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. At this time, once an AMC gift card has been fully redeemed it is not possible to reload additional balance to the gift card. Online orders can be paid with Visa, MasterCard, American Express and Discover. When I click on the link, the webpage comes up only as text. Would give zero stars if I could. Your free birthday ticket will be on your accountby midnight on your birthday andexpires 30 days after your birthday. Enter the payment details you used for paying for the tickets, Choose whether you would like to send the demand letter yourself or have DoNotPay do it for you. When Will the Showtimes Be Available? Look at all the negative reviews - it is true. For some reason, it showed 3 Avengers reservations, even though it should only show 2. Review Movie Club Credit Activity. After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. Also assessed is how each of these elements is employed in the context of each individual film. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Paragon Theaters requires picture ID for the purchase of tickets to all rated R films. Student discounts are not available online, and are only offered at select Paragon Theaters. Pricing is available on each theater's Ticket Pricing tab. No, you cant. There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. There are no refunds after the printed showtime. Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. Called 2X have to wait for 24 - 48 hrs . Gift cards carry NO expiration date or dormancy fees. Can I see showtimes for different dates and locations? I called them right away and they said they'd give me a credit. It's a long and frustrating process. DoNotPay can send the demand letter on your behalf or send it to your billing address so that you can forward it to the company after. Enter your details in the chat box and complete your refund request. I have always heard of and saw the commercial Ads about Fandango, but never used it until last summer. What are the Ages for Children / Senior Pricing? Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. We may also accept certain theater partners' gift cards for their theaters. Promo Code: VDAY23. Paragon Theaters is proud to be a partner of Fandango. Precious metals are still not accepted. Here is just a fraction of what we do best: We have helped over 300,000 people with their problems. Need a receipt? The ticket says something like skip the line and go straight to the ticket taker to scan the tickets, but no barcode or image is showing up. Even Professor Kopcha, your former writing teacher, even though he gave you a B on your To Kill a Mockingbird essay. Most locations (except Village) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. ticket-taker) and scan the QR code on your ticket confirmation page. Starting from the Fandangos home page, these are the steps you would need to take: If you want to request a refund via email, here are the steps: Fandango does offer refundsyou can get a refund on your entire order minus the convenience fee the company keeps. They owe me a $13.00 Gift Card! In this case, you'll likely have a barcode or QR code from the confirmation e-mail sent from fandango. They did not want to give me a refund for 2 adult movies tickets that showed up as "standard" but when I purchased them it showed up as "3D". Convenience fees cannot be refunded, but you can avoid paying convenience fees by joining, For tickets or food and beverage items purchased on our website or mobile app, you can receive a refund before the printed showtime. Do You Offer Military Discounts? Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. Can I Get a Fandango Convenience Fee Refund? The fee is displayed on the Order Summary during the online purchase process. DoNotPay can help you save big bucks on all lifes trifles! What is Your Rated R Policy? What Phone Number Do I Use to Request a Fandango Refund? Bought 4 tickets using a gift card & balance going on my credit card. Screen Reader Users: To optimize your experience with your screen reading software, please use our Flixster.com website, which has the same tickets as our Fandango.com and MovieTickets.com websites. I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! Signifies that the film rated may be inappropriate for pre-teens. Never again. I WILL NEVER use fandango moving forward and do not recommend using the whack service when you can just buy direct. They lied and said that there had been a report of fraud and they refused to give me my money. I had a line of people behind me and had to by tickets again to get in. Then, depending on how well a film performs, we will determine if it will "hold over" another week. This along with their surcharge makes them not worth the hassle. Only to tell me they cant help me & will have to send it to the corporate office. Email questions@paragontheaters.com the gift card number, and the existing card so that the two can be merged. For values above $100, contact our National Sales department at 800-AMC-4TIX (800-262-4849). Kiosk ticket sales are an important service for our guests. Refundsare not available after the booking showtime. So, don't be shy with them at the box office. The cost was $12.00. The program is free (you just need an email address)and you earn a point for every ticket purchased, as well as five points for any concession purchase. These websites are not legitimate AMC partners and unfortunately AMC cannot honor confirmation receipts or other purchase evidence from these sites to retrieve tickets for guests. How can I find a copy of my confirmation email? 0 stars if possible. Click Apply. Bookings are received on Monday and schedules are built on Tuesday with showtimes available for the coming weekend by late Tuesday evening. Go to Cinemark :). If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. Also, thanks for the suggestion of looking on the app. Why Isn't a Certain Movie Playing at My Local Paragon Theater? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Parents give the movies their ratings-men and women just like you. Parents should be especially careful about letting their younger children attend. Additional outside food and beverage is prohibited. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. NC-17 -- No One 17 and Under Admitted. I've tried opening the ticket in IE and Chrome and they're coming up the same, no images or barcodes.
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