Others were postponed. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. StubHub stopped guaranteeing cash refunds. I will never use this company again to buy or sell tickets. Lied to me and stole from me. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. The NHL postponed its season on March 12 in the massive wave of. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. McMillan then asked StubHub to refund his money. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. StubHub claims it is postponed not cancelled and will not give me my money. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. I listed tickets on StubHub, which I had done on multiple occasions. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. 2023 The Hollywood Reporter, LLC. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. This is the first time I have been using this website. Moreover, the company will be forced to refund its customers. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. Its policies are not just designed to protect consumers. The Hollywood Reporter is a part of Penske Media Corporation. And the beat goes on. I had to do all the work, not them. BOSTON . The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. your claim status, claim form or questions about when payments are The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. The Court has not decided who is right. The court is expected to rule in favor of the plaintiffs at the end of the year. The case is based on an NHL game that was canceled because of a strike. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. Your email address will not be published. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . Please download the PDF to view it: Download PDF. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. The case seeks monetary damages and restitution remedies for consumers. Top Class Actions is a legal news source A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. I bought my tickets under a much different safety expectation. I purchased six tickets to Hamilton on 12/1/21. Let us know in the comments! Your email address will not be published. Subscribe for full access to The Hollywood Reporter. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. I am disputing through PayPal. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. This field is for validation purposes and should be left unchanged. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. He was offered a coupon that was worth 120% of the original price. I purchased OHL tickets the day before the game. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . Add me too please! At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. Unfortunately, the seller never came through with the e-mail transfer. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. FanProtect Guarantee: He has prosecuted a variety of consumer protection and complex employment cases. How do I know I can trust these reviews about StubHub? The company is accused of failing to resolve complaints from tens of thousands of customers. StubHub has stated that they will provide no comment on pending litigation. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). Before commenting, please review our comment policy. I tried contacting support and I kept getting the same response. No resolution and I got no tickets. They too should be held accountable. A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. I bought 2 tickets to a concert in SC that was cancelled. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. All Rights Reserved. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. Sep 15, 2021, 1:28 PM. Entertainment industries have seen every event canceled or postponed for a foreseeable future. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. At the same time, buyers expect immediate refunds. Come to find I was charged $300 from my bank account. This time Stubhub claims they sold tickets and sent me email to transfer tickets. We value your privacy. Privacy Policy | NEWS. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. Please add me. Required fields are marked *. Combined with viagogo, we now span 90+ countries around the world. Sign up for ClassAction.orgs newsletter here. Id like my money back! Thank you, you have successfully subscribed to our newsletter! The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. Your email address will not be published. For Daddario, that price was $6,200. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. Unsubscribe easily. Further, the voucher never came through! Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. It is ridiculous. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. According to the filing, McMillan purchased two tickets to an NHL game in early March. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. They sell you things they don't actually own and if there's an error, too bad for you. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. Terms and Conditions. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. The suit also calls for a return of customer trust. Lorenzo Gordon, Adobe Images THEY LIE. StubHub is an American ticket exchange and resale company. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. The suit also calls for a return of customer trust. No mention is made of the safety of the attendees. In the meantime, they may continue to pursue the case individually. If the show ends up being cancelled you will receive a refund. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. StubHub is represented by McDermott Will & Emery LLP. 12/29/2022. I went thru proper channels and they lied about refund. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. StubHub has not responded to the lawsuit. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. However, it will likely face a significant amount of litigation. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. Got my money back through my bank investigation. Read the complaint here: StubHub Refund Class Action Complaint. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. Ticketholders brought a lawsuit against the company, demanding that they get cash . He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. StubHub is an eBay company that began selling and reselling event tickets in 2000.
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