Is it lost. How can parents appeal over school places? A HMPO spokeswoman said it expected "the highest standards from its partners" but that TNT was dealing with an unexpectedly high volume of applications. The line is open from 8am to 8pm Monday to Friday, and from 9am to 5.30pm weekends and public holidays. In recent months thousands of us have experienced significant delays in getting our passports delivered. Where is my package? Both documents have been delivered 7am on 8/9/2020 as shown by Royal Mail service. The firm has apologised for having 'fallen short'. I had this issue earlier in the year before I discovered how to establish my tracking number. I had to call the estate agents and one of there staff members had to get into the property to retrieve the passport! My passport was sent on Saturday and I am still not able to track anything. What's the least exercise we can get away with? Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. Up to 10 different consignments or references can be tracked at a time. Why does HM passport office use a firm with such low rating to deliver an important item. Posters claim to have been waiting up to 12 days for a delivery. Premium Home/Office Delivery; If you choose to receive your passport via premium home/office delivery, you will receive payment instructions in the email sent to you once your passport reaches the TNT/FedEx office. Have been staying home whole day. Still waiting ! Login to your account or learn more about how to become a better shipper, printing offers, or get inspiration for your small business. beta After applying at a Post Office branch you can track your application. Privacy Policy. Send this to your employer or landlord via email. Home Not a sign of them. Another traveller, Peter Lockwood, had a similar experience - but he ultimately had more luck. NOT MY FRONT DOOR. Absolute shocking service by Tnt. A TNT spokesperson said: "We took a number of actions to restore service levels across our HM Passport Office network - including operational resources, extra team support and additional . It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. By clicking a link you are consenting to this. Use TNT Track & Trace for tracking all your TNT shipments - anytime and anywhere. My passport was apparently printed and sent on Tuesday 15th but I have not heard anything from TNT since and I am unable to see anything on the TNT tracking page with regards to where my passport is. This is actually fed ex who are American no wonder postie is on strike !! "We are taking additional steps to provide timely delivery by adding additional resources . Whether you need a courier for next day delivery, if it's heavy or lightweight - you'll find a solution for your business. Indeed I'm not alone! You can contact us. The delivery was on time and both the couriers were friendly. You can enter a tracking number, air waybill (AWB) number or reference number to track & trace a single international or domestic package, use CSV upload or restful shipment tracking API . It will take only 2 minutes to fill in. This is the number under the barcode on the front page of the application form. April 4, 2022 at 5:47 pm #11618. lisam1988. I have also used their Customer Service twice (to provide some further details) and in both occasions I have found nice, professional and helpful people. From the moment you order your delivery service via Parcel2Go, you'll be able to see the whereabouts of your parcel, whether you've had it collected from your home or your office. We also use cookies set by other sites to help us deliver content from their services. The driver picked up the wrong parcel and I have phoned practically every day and spoken to several people to find this package and get it sent back to us, however I never get contacted when they say someone will be in touch within an hour. Telephone: 0300 222 0000 Picture of a black front door. He was repeatedly given new delivery dates, six in total, but each time the passport didn't arrive. 3. Find out how we combat fake reviews. There is no cost to change your pick-up location. Simple & easy. The passport office is being very efficient at the moment, BUT delivery services are the weak link in the chain. Just unbelievable, l don't know why the passport office still employing TNT for the passport delivery, very poor service, no communication, hours and hours on the phone. But there are reports of delivery dates being delayed multiple times, with some people still waiting after a month rather than the standard two days. 12 hour delivery window!! Will you do the same? 'Both my wife and I are in our 70's and made a round trip of around 30 miles,' he says. 2) why TNT'S failure has not been looked into by the government. FedEx tracking also allows you to manage your shipments. Shipping & Logistics Courier Service TNT UK TNT UK Reviews 14,176 Bad 1.5 VERIFIED COMPANY tnt.co.uk Visit this website Write a review Reviews 1.5 14,176 total 5-star 20% 4-star 3% 3-star 2% 2-star 4% 1-star 71% Filter Sort: Most relevant SH Sheila 13 reviews GB 3 days ago You have lost one of my boxes To help us improve GOV.UK, wed like to know more about your visit today. Wed also like to use analytics cookies so we can understand how you use this service and make improvements. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Together with its experienced couriers and expert tracking tool, it has become trusted by its customers worldwide. 1. VideoMake tonight a movie night! Dont worry we wont send you spam or share your email address with anyone. Applied online on Saturday, posted my old passport back on Sunday and it arrived at the Pasport Office on Tuesday. It also apologised for the failure to deliver Angela's passport before her holiday. Track all your TNT Global parcels. When you get to the TNT bit after putting application ref in, click on the box and it goes to the delivery date (I didnt know to do this first time round so it looked blank). It said: 'FedEx prides itself on outstanding customer experience and unfortunately on this occasion we have fallen short. Read about our approach to external linking. For some customers, this has meant an extended delivery service from what would normally be a two-day service. I received my old passport yesterday but no idea where my new one is. We offer door-to-door shipping to more than 200 countriesconnecting people and businesses all over the world. and our There. But delays delivering the documents are adding weeks on top of this, according to complaints on Trustpilot and Twitter. I have had to rearrange a delivery THREE TIMES to attain a BRP, yet I have still not got a hold of my BRP. Home Forums General Passport Application Discussion How long to deliver? Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. You can track your TNT parcel delivery and find your item's current whereabouts with the quick and simple Parcel2Go.com tracking tool. Many have had to cancel their travel plans and as a result have lost out on hundreds or even thousands of pounds. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. It added that it was "nearly impossible" to get information from TNT and the Passport Office was seemingly uninterested in helping. TNT said that a surge in passport applications as Covid-19 restrictions were eased had caused a backlog. Arranged a delivery for Saturday, and spoke to customer service over the phone to do this, but they tried to deliver my BRP on a Friday instead. TNT really need to address this and be honest and open with information.The delivery truck driver was professional, courteous and careful with my boxed and bulky item. Delivery firm TNT, who has an exclusive contract with the Passport Office to deliver the documents, has been hit with complaints over arrival dates frequently being pushed back. Most travel insurance policies won't cover you if you're unable to provide documentation needed for travel before departure. He was told by the Passport Office that his passport had been dispatched and was due to be delivered by TNT on 8 November. Monday to Friday, 8am to 8pm Well send you a link to a feedback form. No one approached the door, nor knocked. ', In most cases travellers will depend on the flexibility of their booking. TNT (owned by FedEx) were awarded a 3 year 77million contract by the UK Government in July 2019 to deliver new/renewed passports for HM Passport Office. Hope that helps! Continue in the time remaining or youll lose your application. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. Track your item No delivery. 2 - Still no update to the tracking by Friday morning, so tried TNT Live Chat. Tracking with Ship24 takes the pressure off the customer, with the only requirement being to enter the tracking code they received from TNT into the Ship24 website, leaving the Ship24 tracking system to do the rest! It is understood that the Passport Office has brought the delivery giants in to assist delivery contractor TNT to cope with the unprecedented demand for passport renewals as households. I went round to number 15 only to find a sold sign up in the front garden and the house was empty! To help us improve GOV.UK, wed like to know more about your visit today. How you track your passport application depends on how you applied for it. I am hoping to hear something on Monday if not a call to hMPO is in order. Got an email on Christmas Eve saying my passport has been sent out and it will be this company that will be delivering it. "This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network," it said. The tracking information was the most frustrating issue, each time the reason stated that the reason was due to the customer requesting another date. Funnily enough they happened to send my old passport back to me via Royal Mail and came back on Wednesday 15th. Track your shipment. Email address. All Rights Reserved. Passport Office now send me a link to the TNT tracking website clearly showing TNT have my passport. People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. We use dedicated people and clever technology to safeguard our platform. With TNT tracking, you'll be able to keep an eye on the whereabouts of your parcel every step of the way. I read the reviews about TNT when I was still waiting for my British passport and I started to go into panic mode, but I have been pleasantly surprised: I received both my British passport and the supporting documents on time and just a couple of days apart (received UK passport first and then, separately, the supporting documents). You can find these on your confirmation e-mail sent at the time of booking. It says its being delivered on 19th (Sat). I attended the passport office on Weds 10 Nov to lodge my application. Staff should also be aware that the last post is 5pm. BUT are waiting for TNT to pick up and deliver the passport. You may change your preferred document delivery pick-up locations online or through the call center until 11:59 p.m. the day before your interview appointment. Quick process Date of experience: 14 February 2023 RH roger hey 6 reviews GB 10 Feb 2023 Excellent and speady service ), Currently scheduled to arrive on Monday (will update when I receive the passport). A TNT spokesperson told the Guardian: "We took a number of actions to restore service levels across our HM Passport Office network - including operational resources, extra team support and . We use some essential cookies to make this service work. When you book a TNT delivery through Parcel2Go, just . Thanks CR001 Moderator Posts: 83793 Joined: Thu Mar 08, 2012 10:55 pm Location: London Mood: Found a tracking number by using passport application number on TNT service as was never contacted with one by TNT. TNT have had my passport since 10 January 2023 and no attempt at delivery. Find out by entering your tracking number, track by reference, obtain proof of delivery, or TCN. I missed the delivery today so trying to follow the steps to have it re-delivered or ideally sent to a depo but when i put the tracking details it just gives me a blank page except for the map pin symbol. TNT Reference Tracking Top marks to him. Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. 0. Got an update that my passport was dispatched/sent off yesterday (15th March) said that it would take a few days to get tracking from TNT and delivery. FedEx tracking provides unparalleled insight into when your package will be delivered. 27/12/20 - 21:01 #5. andydenyer wrote: . This includes when we have refused the application because the customer has no claim, or the customer has withdrawn their application. Same house number. How this company is trusted with such important documents is beyond me! if nothing appears to give them a call and theyll chase it up? My order of cycles from Giant uk used TNT as the courier.Due to the size and weight of my order a larger vehicle was required which had limited availability from the depot. My sons passport delivered to the wrong house and open !!! It states that thousands have experienced "significant delays" in getting their passports delivered in recent months, and many have cancelled travel plans as a result. Passport Tracking Options Angela and Peter are far from the only people who've been hit by delays to passport deliveries. She was due to travel on a snorkelling holiday to Egypt on 24 November but has now had to postpone and says it's been a hugely stressful experience. I rescheduled the delivery for this weekend again, only turn out this morning I look at the system it changed the date again. Before you ship Packing Documentation Conditions After you ship Tracking Billing Making a claim E-solutions Website Shipping tools Create an account More Downloads Contact us Customer Care Monday - Friday : 08.00 - 18.00 Saturday: 08.00 - 13.00 Sunday: closed Call us: 0800 100 600 Send a message Start chat now choose a holiday where you have flexible booking. However, when I click the link to track the delivery on TNT, it shows I need to have Postcode, Consignment number or PAN number. 3) why TNT have been allowed to continue failing to deliver our passports and not bring in another courier service to take over. ", Another said: "I have had three delivery dates and it hasn't turned up. Cookie Notice The Passport Office says that it can take up to 10 weeks for passports 'as many people put off applying during the pandemic' but that is just for the application and doesn't include any delay caused by the delivery service. I also was able to receive the tracking from TNT shortly (I checked probably 3 hours after that call? No info or anything. (Renewal of passport)(Going on holiday on the 27th so PRAYING it will get here on time). 0300 222 0000. Then when arranged to deliver on Sat they didn't show up and when I checked the tracking it was changed to Monday when I specifically asked for Saturday. From the moment you order your delivery service via Parcel2Go, youll be able to see the whereabouts of your parcel, whether youve had it collected from your home or your office. If youd like to join in, please sign in or register. Little wonder the economy has low productivity, when the government can't arrange for passports to be delivered in a more efficient manner.I recommend a DPD style delivery tracker, where a delivery number is provided, along with a predicted arrival time. Told by who??? A simple Twitter search of 'TNT passport' or checking TNT's trust pilot reviewshighlights the scale of the problem. Registered in England. TNT delivery service tracking not working. Happily, Angela's holiday company, Tui, has allowed her to change her dates for free. The firm has fully owned operations in 61 countries and delivers documents, parcels and pieces of freight to over 200 countries. This petition starter stood up and took action. An online petition has been started demanding an investigation into HMPO's 77m three-year contract with TNT, signed in 2019. Domestic shipments are traceable online using the Track n Trace shipping tool, where customers or recipients must enter the consignment number or customer reference number on their accompanying paperwork or booking confirmation. Suggested companies are based on peoples browsing tendencies. The US-owned company, part of FedEx, signed a 77m three-year contract with the Home Office to deliver official travel documents in 2019, but Brexit and Covid appear to have wrought havoc. TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. It added that it was working closely with HMPO to ensure recipients are informed of potential extended delivery times. There are loads if articles about this and The Government is doing NOTHING. Saturday, Sunday and UK bank holidays, 9am to 5:30pm It said that if you have proof that the passport has been lost by the delivery service you can claim up to 500 in transport or other costs to get a replacement passport. TNT (owned by FedEx) were awarded a 3 year 77million contract by the UK Government in July 2019 to deliver new/renewed passports for HM Passport Office. Where is it. Ive spent 20 minutes on this page and I need more time. TNT, which is. 2023 Trustpilot A/S. Someone must be present at your home/office when the courier comes to deliver your passport. You should have taken photos of your application and old passport just for this sort of situation. Blood, sweat and literal tears VideoBlood, sweat and literal tears Make tonight a movie night! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For more information, please see our By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The passport office allows emergency, same-day passport appointments for a fee but Angela wasn't allowed to do this either because she'd already ordered one to be delivered. But the documents that were entrusted to TNT included your visa. My passport was printed today at 10:37am and I have just tried tracking it through TNT and have been able to arrange delivery for tomorrow! Message from TNT was they were unable to deliver despite me being at home. Parcel Monitor for TNT tracks all your parcels, from priority same-day delivery to standard parcels. The delivery staff did not use any intercom. Please note that TNT will make only a limited number of attempts to deliver the passport(s) to your home/office address. It will take only 2 minutes to fill in. This guidance tells HM Passport Office staff why we need a delivery address and how to: This guidance must be used for deliveries of new passports and the return of supporting documents. Still no passport. He even took a picture as proof with the number 15 clearly visible! They will show you which address they are going to send. The tracking number is your application number minus spaces and PEX (referred to by TNT as your "PAN number"). Well send you a link to a feedback form. Apparently, theres a backlog currently. show previous quotes. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. . . 1. Then I received an email that they failed to deliver. "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. Angela asked if she could collect her passport from the depot - but wasn't given permission. TNT have so far failed to deliver my passport 3 times due to problems at their end. Quoting a source at the department, it said that in cases where TNT had lost a passport it was re-printing the document and sending it by Royal Mail instead. Snow, Fire and Lights: Photos of the Week. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. I never got an update from TNT themselves through email. Read about our approach to external linking. I was quite surprised, given the nature of the document, that no signature was required on delivery. Please let us know if it actually arrives on Saturday Pickles reading so many horror stories and feeling sick with worry. Examining staff should mark or flag the envelope as 9.00am Special Delivery and first class envelopes should be used.